Optician – B2B Customer Service

ABL Employment.com; Delta; On-site; CAD 50,000 - 65,000; Full time

Job summary

Join a rapidly growing eye wear company as a customer service representative and optician support. This full-time position focuses on providing exceptional service to retail stores across Canada through effective communication, order management, and support on optical inquiries. Ideal candidates will possess a strong customer focus, excellent communication skills, and a basic understanding of optics. This temporary role offers a salary ranging from $50,000 to $65,000 with potential for permanency.

Qualifications

• Optician with strong customer focus and proactive attitude.
• Professional telephone manner and open communication.
• Basic understanding of optics and service needs.

Responsibilities

• Deliver exceptional customer service to retail stores.
• Manage order placement and tracking with labs.
• Process lab and warranty credit claims.

Skills

Customer focus

Communication skills

IT literacy

Optics understanding

Tools

Microsoft Office

Job description

Join a rapidly growing eye wear company! You will be providing customer service and optician support to the retail stores & businesses through email and phone communications.

This is a full time position offering a salary of $50000 – $65000. Temporary position leading to permanent for the right candidate!
Hours – 8 am shift – available between 6 am PST and 7 pm PST

Key Responsibilities
Deliver exceptional customer service to retail stores across Canada, handling queries and issues in a timely and professional manner.
Manage order placement, tracking, and updates with internal and third-party labs, ensuring clear communication with stores.
Maintain accurate data and records to support customer service operations and decision-making.
Respond to phone and email inquiries, offering support on job feasibility, prescription-related questions, and general service needs.
Process lab, store, and warranty credit claims in line with company standards, including assessment and store communication.
Collaborate with internal teams to share information, resolve issues, and support departmental goals.
Follow SOPs consistently and contribute to a culture of continuous improvement.
Escalate concerns and provide regular updates to the Customer Services Supervisor as needed.

Skills and Experience
Essential
Optician with strong customer focus with a positive, approachable, and proactive attitude.
Excellent communication skills, including a professional telephone manner and open, honest interaction.
Proficient in Microsoft Office and general IT literacy.
Demonstrates a willingness to exceed expectations and handle store feedback or complaints professionally.
Basic understanding of optics and related service needs.

APPLY TODAY!

Please reply to this posting with a copy of your resume or e-mail your resume to [e-mail] and mention job #25657 position in the subject line.

After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position.