Bilingual Patient Care Navigator (Remote)

Sentrex Health Solutions; Markham; Remote; CAD 55,000 - 70,000; Full time

Job summary

A leading Canadian health solutions company is seeking a Bilingual Patient Care Navigator to manage logistics for patients undergoing treatment. The role requires excellent communication and organizational skills to coordinate travel and reimbursements, ensuring a seamless experience. Join a passionate team dedicated to enhancing patient support and healthcare access, and enjoy a flexible, collaborative work environment with opportunities for professional growth.

Benefits

Competitive Salary and vacation entitlement

Wellness Program (5 paid days off)

Paid Sick Days

Comprehensive Benefits Package

Employee Assistance Program

RRSP Matching Program

Qualifications

• 1-2 years of experience in Patient Support Program
• 2-3 years of experience in travel coordination
• Bilingualism (English and French)

Responsibilities

• Manage treatment logistics for patients including transportation and accommodations.
• Process reimbursements for patient-related expenses.
• Coordinate patient services to ensure access to therapy.

Skills

Organizational skills

Communication skills

Analytical skills

Customer service

Problem-solving

Interpersonal skills

Education

Bachelor’s degree or College Diploma in a related field

Job description

Bilingual Patient Care Navigator (Remote)

Join to apply for the Bilingual Patient Care Navigator (Remote) role at Sentrex Health Solutions

Continue with Google Continue with Google

Bilingual Patient Care Navigator (Remote)

Join to apply for the Bilingual Patient Care Navigator (Remote) role at Sentrex Health Solutions

Position Type: Full Time

Department: Patient Support Program

Work Location: Canada

Work Arrangement: Remote

Work Hours: Standard Business Hours Monday to Friday

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  
  
  

The Opportunity:

The Patient Care Navigator is responsible for managing all aspects of treatment logistics for patients undergoing treatment. This includes arranging transportation, accommodations, and reimbursements to ensure patients can access necessary care easily. The ideal candidate will possess exceptional organizational skills, empathy, and a commitment to enhancing the patient experience. The Patient Care Navigator will provide continuous support for patients through excellent communication skills and available resources to ensure patients have are able to meet their treatment needs

A Day in the Life (What you will do here):

• Responsible for the timely enrollment of the patient into the Patient Support Program.
• Arrange and confirm travel plans for patients, including flights, accommodations, and local transportation, ensuring alignment with treatment schedules.
• Process reimbursements for patient-incurred expenses, maintaining accurate records and adhering to program guidelines.
• Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.
• Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level.
• Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information.
• Fosters and promotes a spirit of teamwork while working with internal patient support teams.
• Acts a liaison and provides ongoing feedback to the Program Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.
• Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager.
• Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards.
• Additional duties as determined by your Manager
  
  
  

What you need to ensure you are set up for success:

• A Bachelor’s degree, or College Diploma in a related field is preferable
• 1-2 years of experience in Patient Support Program
• 2-3 years of experience in travel coordination
• Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset
• Knowledge of private and public reimbursement structure, systems, and the process is an asset
• Experience with oncology is an asset
• Must be able to work from home and have a quiet, private home office space
• Excellent verbal and written communication skills in English
• Strong analytical skills including interpretation of regulation and legislation
• Advanced knowledge of the pharmaceutical distribution industry
• Excellent customer service, problem-solving, and conflict resolution skills
• Effective interpersonal skills
• Typing skills and ability to be a strong functional user of various computer-based programs
• Bilingualism (English and French)
  
  
  

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
  
  
  

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
  
  
  

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care

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