Operations Support Representative Shipment Resolution

Purolator Inc.; Eastern Ontario; On-site; CAD 27,000 - 38,000; Part time

Job summary

Purolator Inc. is hiring a Support Representative, Shipment Resolution in Pembroke, ON. The role focuses on resolving delivery issues and processing shipments at the terminal, with a 20-hour work week from Monday to Friday 3pm–7pm.

The position requires 3 months of customer service experience and collaboration with internal and external stakeholders. Salesforce experience is valued, and the pay rate is $23.70 per hour. Applications are welcomed with accommodations available upon request.

Qualifications

• 3 months experience in customer service.
• Experience collaborating with internal and external stakeholders is a plus.
• Strong communication and problem-solving skills.”

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues.
• Scan, sort, and reorganize undelivered freight and process freight damages.
• Prepare packages for redelivery with tracking data, labels, and repackaging.

Skills

Operations Management

Operations Planning

Shipping and Receiving

Customer Service

Tools

Salesforce

Job description

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Location - 980 Cecilia Street, Pembrooke, ON K8B 1A7

Pay rate - $23.70 per hour. Non-Union Clerical

Shift - Monday - Friday 3pm - 7pm ( 20 hours per week )

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
• Place resolved shipments in approved areas

Experience

3 months experience in customer service

Skills

• Operations Management
• Operations Planning
• Operations Procedures
• Shipping and Receiving Operations

Language Requirement

There are no language requirements for this position.

POSTING DETAILS

Location: 191 - Pembroke

Working Conditions: Retail Center Environment; Warehouse Environment

Reports to:

Manager Retail Regional

Purolator is an equal opportunity employer committed to diversity and inclusion.

We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail].

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact.

Learn more about our values at www.purolator.com.