Operations Support Representative Shipment Resolution

Purolator; Pembroke; On-site; CAD 2,694,000 - 3,836,000; Part time

Job summary

Purolator is hiring an Operations Support Representative Shipment Resolution in Pembroke, ON, part-time, permanent, with a pay rate of $23.70 per hour. The role runs Monday to Friday from 3pm to 7pm (20 hours per week) in a Retail Center/Warehouse environment.

Responsibilities include handling delivery issues, entering package data, and assisting with redelivery and damages. Experience: 3 months in customer service is required.

Qualifications

• 3 months experience in customer service.
• Ability to enter and track package information.
• Experience with shipping and receiving operations.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues.
• Scan, sort, and reorganize undelivered freight and process freight damages.
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.).
• Inspect damaged packages.
• Use computer applications (e.g., Salesforce) to track shipments and close case logs.
• Audit arrivals and communicate delays to the Unit Manager and Regional Retail Manager.
• Place resolved shipments in approved areas.

Skills

Customer Service

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving

Tools

Salesforce

Job description

Career Opportunities: Operations Support Representative Shipment Resolution (69599)

Requisition ID69599-Posted16/09/2026-ON-Pembroke-Customer Care and Retail-Part-Time-Permanent-Employee Referral Eligible: Yes

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Location - 980 Cecilia Street, Pembrooke, ON K8B 1A7

Pay rate - $23.70 per hour.Non-Union Clerical

Shift - Monday - Friday 3pm - 7pm (20 hours per week )

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
• Place resolved shipments in approved areas

Experience

3 months experience in customer service

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Language Requirement: There are no language requirements for this position.

POSTING DETAILS Location: 191 - Pembroke Working Conditions: Retail Center Environment; Warehouse Environment

Reports to: Manager Retail Regional

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail].

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.