Représentant de centre d'expédition - Sur Appel

Purolator; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 21,000 - 28,000; Full time

Job summary

Purolator is seeking staff for its Saint-Laurent Hub, focusing on customer service within a retail center environment. The role emphasizes positive interactions with Head Office, local management, drivers, warehousing staff, and partners, with a strong emphasis on accountability and Purolator values.

Proficiency in English is required due to frequent communications with stakeholders. Prior customer service or retail experience is preferred, and the job may involve lifting up to 70 lbs and

Qualifications

• Proficiency in English required due to regular communications with stakeholders.
• 3–12 months customer service or retail experience preferred.
• Ability to lift up to 70 lbs and stand for extended periods.

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing.
• Listening to customers and key partners; communicating to customers and key partners in a positive manner.
• Personal Responsibility and Accountability.
• Compliance to all Corporate Policies and Procedures (including uniforms).
• Adhering to all Safety Standards.
• Being on time/attendance.
• Living the Purolator Values.
• Representing the Purolator Values to Customers and key partners.
• Key Areas of Focus: Customer service orientation; Ability to problem solve.
• Experience and adaptation to using technology.
• Takes personal responsibility and accountability for actions and situations.
• Experience working in a team environment and independently is an asset.

Skills

Customer service orientation

Relationship building

Problem solving

Using technology

Tools

POS system

Job description

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Date: 11 Sept 2026

Location: Saint-Laurent, Quebec, CA, H4S 2E7

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset"

Language Requirement:Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 565 - St. Laurent Hub
Working Conditions: Retail Center Environment

Posting Number: 69570

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail] .

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .