Ops Support Rep Shipment Resolution

Purolator; Truro; On-site; CAD 32,000 - 42,000; Full time

Job summary

Purolator in Truro, Nova Scotia is seeking a Support Representative, Shipment Resolution to resolve delivery issues and manage returned shipments within the terminal. You will work with internal and external stakeholders to ensure accurate package information and timely resolutions.

The role requires 3 months of customer service experience and fluency in English, with daily interactions across teams. Working conditions reflect a retail center environment at location 173 - Truro, posting 69634.

Qualifications

• 3 months experience in customer service.
• Proficiency in English is required for this position due to the frequent communications with stakeholders.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues.
• Scan, sort, and reorganize undelivered freight and process freight damages.
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.).
• Inspect damaged packages.
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs.
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager.

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Tools

Salesforce

Job description

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Date: 9 Sept 2026

Location: Truro, Nova Scotia, CA, B6L 1N8

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities

• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Experience

3 months experience in customer service

Skills

Operations Management

Operations Planning

Operations Procedures

Shipping and Receiving Operations

Language Requirement:Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: 173 - Truro
Working Conditions: Retail Center Environment

Posting Number: 69634

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .

Job Segment: Shipping and Receiving, Customer Service Representative, Operations, Customer Service