Bilingual Customer Care Agent

Purolator Inc.; Dieppe; On-site; CAD 26,000 - 34,000; Full time

Job summary

Purolator Inc. is seeking a Cust Care specialist in Moncton, NB, to handle customer inquiries, schedule pickups, and provide accurate rate and transit information. The role requires strong communication and the ability to work in a fast-paced environment.

Location is Moncton with a floating schedule across operation hours; paid hourly. The team reports to a Supervisor Customer Support and offers a supportive work environment with a focus on customer satisfaction.

Qualifications

• Excellent oral communication skills.
• Ability to work well under high pressure.
• Pleasant, can-do attitude in all interactions.
• Ability to adapt to rapidly changing circumstances.
• Basic geography knowledge is helpful.
• Bilingualism is an asset.
• Experience in multifunctional (Pick up and Trace) roles.

Responsibilities

• Schedule pick-up requests from customers and confirm on-file information, rates, and transit times.
• Provide accurate information to customer inquiries about rates, transit times, products, and procedures for domestic shipments.
• Listen to and document customer complaints and relay feedback for follow-up procedures.
• Direct customers to the appropriate department as needed.
• Complete all necessary forms related to customer service.
• Demonstrate decision quality and the ability to synthesize information to schedule calls.

Skills

Oral communication

High-pressure work

Positive attitude

Adaptability

Geography knowledge

Bilingualism

Multifunctional experience

Job description

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Location: Moncton, NB

Pay-rate: $21.86

Shift: Floating schedule during operation hours, M-F 7am-1am, Sat & Sun 8am-12am (37.5h a week)

• Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
• Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
• Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
• Directing customers to the appropriate department when required.
• Completing all necessary forms relative to customer service.
• Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.

Qualifications

• Must possess excellent oral communications skills.
• Be able to work in high-pressure situations.
• Must demonstrate a pleasant "can do" attitude.
• Ability to adapt to rapidly changing circumstances.
• Basic Geography knowledge.
• Bilingualism an asset.
• Multifunctional (Pick up and Trace) experience.

Competencies

• Instills trust
• Customer focus
• Communicates effectively
• Self-development
• Collaborates

POSTING DETAILS

Location: 540 - Moncton Cust Care

Working Conditions: Call Centre

Reports to: Supervisor Customer Support

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail].

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.