Kitchener Retail Representative

Purolator; Guelph; On-site; CAD 28,000 - 34,000; Full time

Job summary

Purolator is hiring for a Retail Customer Service role in the Guelph/Kitchener area. The position involves assisting customers in person and by phone, upselling Corporate Products, and resolving shipments and tech issues. You will collaborate with Head Office and drivers to ensure excellent service.

English proficiency is required; prior 3–12 months of customer service/retail experience and POS system familiarity are preferred. The role requires lifting up to 70 lbs and standing for intervals.

Qualifications

• Language requirement: Proficiency in English is required for this position due to the frequent communications with various stakeholders.

Responsibilities

• Serving customers in the most efficient and courteous manner on the telephone and in person; upselling and cross-selling Corporate Products and Services
• Handling customer complaints and inquiries; problem solving
• Working to resolve problem shipments and equipment/technology challenges
• Collaborating with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellent customer service
• Building positive relationships with customers, vendors, and key contacts
• Assisting customers with shipping details and account challenges
• Loading, scanning, logging, and calling resolution freight
• Communicating clearly with stakeholders

Skills

Customer service

Problem solving

Relationship building

Communication

Teamwork

Safety standards

Tools

POS system

Technology experience

Job description

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Date: 2 Sept 2026

Location:

Guelph, ON, CA, N1K 1B2

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Shift: Thursday and Friday 4:30 PM - 7:30 PM Saturday 8:45 AM- 4:15 PM Total Weekly Hours: 13.5

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset"

Additional Responsibilities

Education

Experience

Skills

Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS
Location: Retail - Kitchener
Working Conditions: Warehouse Environment

Reports to: Manager Retail Regional
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail] .

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .