Operations Technician

Kaizen Lab Inc.; Peterborough; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a dynamic and safety-focused company recognized as one of Canada’s Greenest Employers. As a Control Center Operations Technician, you will play a crucial role in monitoring and troubleshooting systems to ensure efficient operations in waste diversion. This part-time position offers a unique opportunity to work in a fast-paced environment where you can apply your technical skills and contribute to environmental solutions. With a focus on customer service and safety, you will support production controllers and help drive the success of our operations. If you are motivated and ready to take on challenges, we want you on our team!

Benefits

Competitive Wages

Tuition Assistance

Employee Discount Programs

Qualifications

• 2-5 years of experience as a Technician with Electrical and Computer Systems.
• Prior experience in remote monitoring and troubleshooting preferred.

Responsibilities

• Monitor material flow and identify risks to report.
• Analyze system issues and support troubleshooting efforts.
• Coordinate truck repairs and manage system monitoring.

Skills

Troubleshooting Electrical Systems

Technical Writing

Data Entry

Customer Service

Multi-tasking

Education

Technical Diploma

Experience in Remote Monitoring

Tools

MS Office Suite

Job description

Who We Are

We are a dynamic, growth-oriented, and safety-focused company. Our organization has been deemed an “essential service” by providing collection and processing for Waste and Recycling that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE), and WEConnect International.

Job Summary

The Control Center Operations Technician will monitor and troubleshoot the systems installed across numerous divisions from the Remote Monitoring Center based in Surrey, BC. This role requires enhanced technical, analytical, and troubleshooting skills to establish the control center.

They will work closely with the Production Controller & Supervisors, supporting and acting as the Eyes, Ears & Hands for Production Controllers in the Control Tower. This position will involve 24/7 operations in a rotating shift schedule.

This is a Part-time opportunity located in Peterborough

Responsibilities:

1. Monitor the status of the flow of material through shops and identify risks/outliers to report back.
2. Assist in driving the resolution to maximize overall output based on the direction of the Controller/plan of the group.
3. Monitor & help direct material flow and coordinate build sequencing.
4. Remote monitoring of deployed units in operation.
5. Respond to system alarms and complete initial system actions.
6. Analyze and identify causes of system issues, support the Field Service Technician with troubleshooting efforts, and troubleshoot issues remotely.
7. Work on Electrical, Mechanical, and Chemical sub-systems of power generation.
8. Repair and/or maintain all truck scales and camera systems.
9. Maintain logs of events and escalate complex issues to supervisors and other groups.
10. Communicate with maintenance on repairs of trucks and equipment, and manage system monitoring route progress updates.
11. Use computer tools to schedule and re-route according to operation specialist guidelines, considering equipment and driver availability.
12. Manage systems for scheduling truck repairs as needed, coordinate drop-off and pickup with drivers, and work with outside vendors.
13. Update systems for routes to reflect changes in customers or service requirements daily.
14. Support the operations team with root cause analysis and resolution planning on material issues.

Qualifications:

1. 2-5 years of relevant experience as a Technician with knowledge of troubleshooting Electrical and/or Computer Systems.
2. Prior experience in remote monitoring and troubleshooting (preferred).
3. Technical background or prior experience as an electrician (preferred).
4. Demonstrated technical writing skills.
5. Highly motivated and able to work independently in a high-pressure environment.
6. Proficiency in MS Office Suite.
7. Ability to multi-task and shift priorities as necessary.
8. Experience with data entry and report generation.
9. Experience providing customer service with diplomacy and professionalism.
10. Advanced computer capabilities.
11. Dispatch experience (asset).
12. Knowledge of the waste management or transportation industry (asset).
13. Supervisory experience (asset).

Reasons to Apply, Stay and Grow with Emterra Group:

• Competitive wages
• Tuition assistance and professional development support
• Employee discount programs

Are you ready to jumpstart your career by joining one of Canada’s Greenest Employers and become part of the environmental solution? If so, apply now! We appreciate all applicants who apply; however, only qualified candidates will be contacted.

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Applicants with disabilities or those requiring reasonable accommodations may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.