Operations Support Agent - Quebec

InnovMetric Software; Quebec; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work schedule

Group insurance and telemedicine service

Free tea, coffee, and parking

Sports and social activities

Job summary

InnovMetric Software in Quebec is seeking an Administrative Assistant to join its Sales and Administration Operations team. The role involves processing shipping requests, managing invoices, and maintaining compliance with procedures while providing a welcoming front-desk experience. Candidates should have at least one year of experience in administrative support, be proficient in English, and comfortable using Microsoft 365. The position offers a flexible schedule, competitive salary, and benefits including group insurance and social activities.

Qualifications

• Minimum of one year experience in administrative or operational support.
• Demonstrated proficiency in spoken and written English.
• Experience with Salesforce is an asset.

Responsibilities

• Process shipping requests and ensure compliance with documentation.
• Provide a welcoming front-desk presence and respond to administrative demands.
• Manage invoices for administrative purchases and travel requests.

Skills

Proficiency in spoken and written English

Multitasking and organization

Proactive teamwork

Education

AEC or DEC in office automation or administration

Tools

Microsoft 365

Salesforce

Job description

Overview

Are you known for your versatility and eagerness to take on a broad range of tasks? Do you aspire to join a company that shines internationally? If so, this opportunity is for you! InnovMetric is looking for an Administrative Assistant to join its Sales and Administration Operations team.

More specifically, you will be called upon to collaborate with other team members as you perform the following tasks:

Responsibilities

• Process shipping requests and ensure compliance with required documentation and related procedures
• Deliver a high‑quality visitor experience and ensure a welcoming and professional front‑desk presence, in collaboration and rotation with team members
• Respond to day‑to‑day demands related to administrative operations and infrastructure management
• Process software key requests and ensure compliance with related procedures
• Participate in the purchasing process, including internal requests, inventory management, order processing, and verification of goods
• Manage invoices in our CRM for administrative purchases made by credit card
• Process travel requests in accordance with established guidelines
• Contribute to the review and updating of administrative policies and procedures that are in place to support effective management
• Provide operational support for cellphone changes, including coordinating replacements and answering plan‑related questions
• Manage the employee snack counter inventory by ensuring a consistent and appealing supply

Qualifications

• Have at least one year of experience in administrative or operational support, or in a similar role
• Hold an AEC or a DEC in office automation or administration (an asset)
• Demonstrate proficiency in spoken and written English
• Be comfortable using Microsoft 365
• Demonstrate the ability to manage multiple tasks while maintaining rigor and a strong sense of organization
• Adopt responsible behavior at all times and demonstrate a sustained commitment to accuracy, quality, and reliability
• Work proactively and harmoniously with colleagues, fostering team cohesion and contributing to the achievement of shared objectives
• Be familiar with Salesforce (an asset)

Benefits

• Flexible work schedule, allowing for a good balance between personal and professional life
• Competitive salary
• Group insurance and telemedicine service
• Free tea, coffee, and parking
• Sports and social activities as well as IMBand music group