Customer Experience Assistant

Solmax; Varennes; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedule in hybrid mode

Comprehensive benefits package (group,

RRSP, EAP, Telemedecine)

Online learning and development portal

$500 per year health allowance

Corporate activities and discounts

Job summary

Solmax is seeking a Customer Service Assistant to maintain optimal communication between internal customers and ensure accurate processing of orders and quotations. You will coordinate order entry, liaise with logistics for freight rates, and inform customers of order status while supporting the sales team to deliver excellent service.

The role requires a college diploma and 1-3 years in customer service/logistics/sales, with bilingual English/French and a willingness to learn.

Qualifications

• College Diploma
• 1-3 years of Experience in customer service/ logistics/ sales
• Bilingual English/French essential. Spanish will be considered an asset
• Ease of learning
• Good organizational skills, good judgment and ability to manage priorities
• Autonomy, initiative
• Strong attention to detail
• Collaboration and team spirit
• Flexibility and adaptability

Responsibilities

• Thoroughly assess and analyze customer needs regarding products, deadlines, and shipping;
• Key in orders and quotations accurately into the computer system;
• Coordinate with the logistics department to obtain the best freight rates, and with other internal functions to correctly inform customers of the status of their order or quote;
• Support the customer experience and the sales teams to provide the best possible overall service.

Skills

Bilingual English/French

Spanish (asset)

Good organizational skills

Attention to detail

Autonomy

Initiative

Collaboration and team spirit

Flexibility and adaptability

Ease of learning

Judgment and prioritization

Education

College Diploma

Job description

Overview

The Customer Service Assistant is responsible for maintaining optimal communication between internal customers to ensure accurate and timely processing of orders and quotations. He/She is also responsible for coordinating all activities surrounding order entry management and entering orders into the computer system. He/She is responsible for implementing all customer service policies, procedures and work instructions to optimize departmental efficiency and productivity.

Your Main Responsibilities

• Thoroughly assess and analyze customer needs regarding products, deadlines, and shipping;
• Key in orders and quotations accurately into the computer system;
• Coordinate with the logistics department to obtain the best freight rates, and with other internal functions to correctly inform customers of the status of their order or quote;
• Support the customer experience and the sales teams to provide the best possible overall service.

Qualifications And Skills

• College Diploma
• 1-3 years of Experience in customer service/ logistics/ sales
• Bilingual English/French essential. Spanish will be considered an asset
• Ease of learning
• Good organizational skills, good judgment and ability to manage priorities
• Autonomy, initiative
• Strong attention to detail
• Collaboration and team spirit
• Flexibility and adaptability

Benefits

• A global brand highly respected by industry peers
• An environment based on collaboration and team spirit
• An organization highly adaptable to opportunity and change
• Competitive salary and annual bonus;
• Flexible work schedule in hybrid mode;
• Comprehensive benefits package (group insurance, RRSP, EAP, Telemedecine)
• Corporate activities and discounts
• Online learning and development portal
• $500 per year in health allowance