Inside Sales Clerk

Gexel Telecom International Inc.; Rouyn-Noranda; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

RRSP program

Group insurance

Telemedicine

Job summary

Access Industrial in Rouyn-Noranda is seeking an organized administrative professional to support sales and customer service.

You will process orders, prepare quotes, maintain CRM/ERP records, and collaborate with logistics, billing, and other teams to ensure smooth operations. Experience in office administration and French skills is preferred; English is a plus.

Qualifications

• High school diploma; DEP/DEC in office administration is an asset.
• Experience in administration, inside sales, or customer service preferred.
• Experience in distribution or manufacturing is an asset.
• Strong French oral/written skills; functional English asset.
• Proficient with Microsoft Office; comfortable with CRM/ERP systems.
• Accuracy, attention to detail, and strong organization.

Responsibilities

• Receive and process customer orders by phone, email, or computerized system.
• Prepare quotations, order confirmations, and sales documents.
• Assist internal/external sales reps in daily activities.
• Monitor orders for lead times, deliveries, availability.
• Respond to inquiries on products, pricing, lead times, status.
• Forward complex requests to sales or other departments.
• Handle basic complaints and ensure follow-up.
• Maintain customer records in CRM/ERP.
• Enter orders, credits, returns, and billing adjustments.
• Verify pricing, quantities, and sales terms.
• File/archive sales documents per procedures.
• Collaborate with sales, logistics, billing, and customer service.
• Communicate information to ensure smooth operations.
• Participate in continuous improvement of sales admin processes.

Skills

Inside sales

Customer service

Attention to detail

Organizational skills

French language

English language

Microsoft Office

CRM experience

ERP experience

Order management software

Education

Office/Business administration diploma (DEP/DEC asset)

Tools

CRM

ERP

Job description

BUILD A JOB THAT SUITS YOU, CHOOSE ACCESS INDUSTRIAL!

Being part of Access industrial means taking pride in building together something greater than ourselves. The pride of knowing that every employee truly contributes to Access' success and makes a difference.

MANDATE OVERVIEW :

• Receive and process customer orders (by phone, email, or through a computerized system);
• Prepare quotations, order confirmations, and sales-related documents;
• Assist internal and external sales representatives in their daily activities;
• Monitor and follow up on ongoing orders (lead times, deliveries, availability);
• Respond to customer inquiries regarding products, pricing, lead times, and order status;
• Forward complex requests to sales representatives or the appropriate departments;
• Handle basic complaints or issues and ensure proper follow-up;
• Maintain a high level of customer satisfaction;
• Create, update, and maintain customer records in the system (CRM or ERP);
• Enter orders, credits, returns, and billing adjustments as required;
• Verify the accuracy of pricing, quantities, and sales terms;
• File and archive sales documents in accordance with internal procedures;
• Collaborate with sales, logistics, billing, and customer service teams;
• Communicate relevant information to ensure smooth operations;
• Participate in the continuous improvement of sales-related administrative processes.

YOU ARE THE PERSON WE ARE LOOKING FOR IF :

• High school diploma (DEP or DEC in office administration or business administration is an asset);
• Experience in administration, inside sales, or customer service (preferred);
• Experience in a distribution or manufacturing environment (an asset);
• Strong oral and written French skills (functional English is an asset depending on the environment);
• Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook);
• Comfortable working with computerized systems (CRM, ERP, order management software);
• Ability to perform administrative tasks with accuracy and attention to detail;
• Strong organizational skills and attention to detail.

WHY JOIN OUR TEAM?

• Enjoy a competitive salary and recognition for your experience.
• Benefit from a group RRSP program with employer contributions.
• Access group insurance for you and your family.
• Have access to a health program, including 24/7 telemedicine.
• Work in a stimulating environment and take on exciting challenges.
• Grow within a collaborative team and a supportive management.

*Please note that Access Industrial adheres to pay equity in employment. Only candidates selected for an interview will be contacted. The masculine form is used to simplify the text.