Operations Supervisor-Toronto Eaton Centre

Victoria's Secret; Toronto; On-site; CAD 52,000 - 70,000; Full time

Job summary

Victoria's Secret in Toronto is seeking an Operations Supervisor to drive store readiness and execute daily retail operations. You will oversee shipments, replenishment, inventory accuracy, and back-of-house standards while coaching the team to deliver exceptional customer experiences.

As a values-based leader, you will collaborate with store leadership to maintain safety, policy compliance, and visual merchandising standards, adapting responsibilities to store size and business needs.

Qualifications

• Experience in retail store operations and inventory management.
• Proven leadership and coaching abilities.
• Ability to handle shipments and stock organization.
• Commitment to store cleanliness, safety and compliance.

Responsibilities

• Executes shipment, replenishment, and stock organization.
• Maintains back-of-house standards and inventory accuracy.
• Supports cleanliness, safety, and compliance.
• Identifies and escalates operational issues.
• Scope and level of responsibility may vary; may lead the business in larger stores.

Skills

Inventory management

Leadership

Coaching

Team selling

Stock replenishment

Safety & compliance

Job description

Description

A Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coaching & development of associates and leaders
• Executing Daily Work Force Management actions
• Maintaining visual merchandising standards
• Collaborating with cross-functional partners to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties as assigned