Operations Supervisor-Guildford

Victoria's Secret; Surrey; On-site; CAD 52,000 - 75,000; Full time

Job summary

Victoria's Secret in Surrey, Canada is seeking an Operations Supervisor to lead store operations, drive inventory accuracy, and maintain readiness. The role reports to Store Manager or Assistant Store Manager and focuses on executing shipments, replenishment, and visual standards.

You will coach associates, manage daily workforce, uphold safety and compliance, and collaborate with cross-functional partners to ensure seamless execution. The role may expand with store size and business complexity.

Qualifications

• Must have experience leading store operations and achieving readiness.
• Strong focus on inventory accuracy and shrink prevention.
• Ability to coach and develop team members while maintaining brand standards.

Responsibilities

• Executes shipment, replenishment, and stock organization.
• Maintains back-of-house standards and inventory accuracy.
• Supports cleanliness, safety, and compliance.
• Identifies and escalates operational issues.
• Leads through coaching, zoning, and daily workforce management as needed.

Skills

Leadership

Store operations

Inventory management

Coaching

Visual merchandising

Job description

Description

A Victoria’s Secret & Co Operations Supervisor is a values-based leader who supports operational execution and store readiness. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Executes shipment, replenishment, and stock organization
• Maintains back-of-house standards and inventory accuracy
• Supports cleanliness, safety, and compliance
• Identifies and escalates operational issues
• Scope and level of responsibility may vary based on store size and business complexity. In some locations, this role may take on broader responsibility for leading the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach through coaching, zoning, team selling, and personal selling
• Coaching & development of associates and leaders
• Executing Daily Work Force Management actions
• Maintaining visual merchandising standards
• Collaborating with cross-functional partners to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties as assigned