Operations Supervisor - Nanaimo, BC

Alpine Building Maintenance Inc.; Nanaimo; On-site; CAD 50,000 - 60,000; Full time

Job summary

Colonial Group is seeking an Operations Supervisor to lead the day-to-day operations for multiple client sites in Nanaimo and the surrounding rural communities. You will onboard and coach frontline teams, build strong relationships with clients, and ensure service levels meet the high standards the company is known for.

This field-based leadership role requires flexibility to cover day and night shifts, occasional evening and weekend site visits, and travel within the assigned region, while

Qualifications

• 3+ years of experience leading and developing teams in a multi-site operational environment.
• 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry.
• Proven coaching, teamwork, and accountability mindset.
• Strong customer service and relationship-building skills with professional issue resolution.

Responsibilities

• Lead the day-to-day operations of multiple client sites.
• Onboard, train, schedule, and support frontline employees.
• Provide ongoing coaching, feedback, and recognition to teams.
• Build strong client relationships and respond to service requests promptly.

Skills

Team leadership

Customer service

Organizational skills

Communication

Problem-solving

Attention to detail

Tools

Dayforce

OrangeQC

Microsoft Office

Job description

Operations Supervisor

Title: Operations Supervisor

Location: Nanaimo and rural areas within the northeast region

Salary Range: $50,000 to $60,000 per annum

About the Role

As an Operations Supervisor, you'll be responsible for a portfolio of client sites throughout Nanaimo and the surrounding rural communities. You'll lead our frontline teams, build strong relationships with clients, and make sure every site consistently delivers the level of service Alpine is known for.

This is a field-based leadership role where no two days look the same. One day you may be meeting with a client, the next you're coaching an employee, completing site inspections, resolving an operational issue, or helping onboard a new team member. You'll work closely with both our clients and employees to ensure our operations run smoothly while creating a positive experience for everyone involved.

Our business operates around the clock, so flexibility is important. You'll regularly support day and night shift teams, complete occasional evening and weekend site visits, and travel throughout your assigned region.

What You Will Be Doing

• Lead the day-to-day operations of multiple client sites
• Onboard, train, schedule, and support frontline employees throughout their employment journey
• Provide ongoing coaching, performance feedback, and recognition to help your teams succeed
• Build strong working relationships with clients and respond to service requests, concerns, and operational needs in a timely manner
• Conduct regular quality inspections and site audits to ensure Alpine's standards are consistently met
• Monitor staffing levels, schedules, labour hours, and budgets to support efficient operations
• Use systems such as Dayforce, OrangeQC, and other company technology to manage payroll, inspections, reporting, and daily operations
• Ensure all concerns are addressed quickly and work proactively to prevent issues from escalating
• Report facility maintenance concerns and follow through to ensure repairs are completed
• Manage supply inventory and equipment while ensuring sites remain within budget
• Ensure compliance with company policies, health and safety requirements, and applicable legislation and collective agreements.
• Work closely with People & Culture, Health & Safety, Service, and Maintenance teams to support day-to-day operations

What You Are

• 3+ years of experience leading and developing teams in a multi-site operational environment
• 2+ years of experience in commercial cleaning, facilities services, hospitality, or a similar service-focused industry
• A passion for coaching others and creating an engaged, accountable, and high-performing team culture
• Strong customer service and relationship-building skills with the ability to resolve issues professionally and proactively
• Excellent organizational, communication, and problem-solving abilities
• Confidence using technology such as Dayforce, OrangeQC, and Microsoft Office to manage operations efficiently
• The ability to prioritize multiple responsibilities while maintaining exceptional attention to detail
• A valid driver's licence, clean driving abstract, and the flexibility to travel throughout your assigned territory

Working Conditions

The Operational Supervisor will require flexibility in shift times, as interaction with night cleaning crew will also be required.