Operations Supervisor - Fastfrate (Edmonton)

Clear Destination Inc.; Edmonton; On-site; CAD 59,000 - 72,000; Full time

Job summary

Clear Destination Inc. in Edmonton is seeking an Operations Supervisor to lead a fast-paced dock operation, coordinate workloads, and guide a team to ensure freight moves accurately and on time.

You will manage the daily work plan, monitor performance, and respond to issues in real time, while maintaining safety and service standards in a dock environment. This role requires hands-on leadership, resource planning, and a commitment to delivering high-quality customer experiences in a dynamic

Qualifications

• Experience leading a warehouse or dock team and coordinating daily operations.
• Knowledge of scheduling, resource planning, and performance management.
• Proficiency with basic office software (Outlook, Excel, Word).

Responsibilities

• Supervise dock operations and unload/load processes.
• Maintain and execute daily work plan for inbound/outbound loads.
• Schedule and discipline staff; adjust dock schedules to demand.
• Monitor resources and coordinate service with timely communication.
• Ensure safety, training completion, and adherence to policies.

Skills

Outlook

Excel

Word

Job description

Role Summary:
The Operations Supervisor leads a fast-paced operation, ensuring freight moves accurately and on time through the dock. You’ll guide a team, coordinate workloads, and keep processes running smoothly to deliver top tier service. With real-time problem solving, resource planning, and hands‑on leadership, this role makes a direct impact on operational efficiency and customer experience. Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high performance.

Hours of Work: Sunday - Thursday, 6:00pm - 2:30am

Work Arrangement: On-site

Position Type: Non-Union

Employment Status: Permanent

Compensation: Salary:$65,000
Work Location & Environment: 10020 56 Ave NW, Edmonton, AB T6E 5L7, Dock environment

Key Accountabilities

In this role, you will:

• Supervises the overall operations on the cross dock and offload/load processes,proceduresand people
• Maintain and execute the daily work plan to ensure accuracy, efficiency, and timeliness of inbound/outbound load execution.
• Maintain scheduling,disciplineand performance management for the employees in theunloading/loadingprocess.
• Create and change dockworkersschedules as dictated by demand and performance.
• Continuallymonitorworkloads throughout the department and actively pursueadditionalresources when justified.
• Monitor personnel and/or equipment locations andutilizationto coordinate service and schedules
• Create initiatives and procedures that maximize organizational ability to service clients with the mostefficiencypossible.
• Breakdown, verify and process worker’s activity logs.
• Maintain and update the departmental communication log.
• Generally,maintainan open and effective dialogue with all workers to ensure fairness and clarityof understanding.
• Create andmaintainlogsthat arenecessary to perform quick checks and assessments to ensure the highest quality.
• Respond to complaints with thoroughness and accuracy.
• Adhere to corporate and departmental policies and procedures
• Ensures all workers have the required training through Carriers Edge (Manager/Supervisor Training Program)
• Completion of all required training through Carriers Edge(Manager/Supervisor Training Program)
• Performs other duties asrequired

Qualifications

We’relooking for someone who brings:

Education & Experience

• Management level experienceof team leadershippreferred
• Previousexperience in warehouse/LTL environmentisconsidered an asset
• Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, freight negotiations and regulatory requirements

Skills & Attributes

• Computer skills - Outlook, Excel, Word
• Clean Criminal Record
• Able to deal with people sensitively, tactfully, diplomatically, and professionallyat all times
• Able to work well under pressure
• Flexible, able to deal with change
• Strong attention to detail
• Very organized, with excellent multi-tasking and problem-solving skills
• Excellent customer service/communication skills
• Strong work ethic and positive team attitude