Operations Supervisor

MSI; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

MSI is seeking an Operations Supervisor to oversee daily warehouse operations in Toronto. The role includes managing staff, ensuring quality processes, and optimizing operational activities in a dynamic environment. Candidates should have supervisory experience and strong leadership skills, along with a high school diploma. MSI offers a competitive salary and comprehensive benefits package.

Benefits

Comprehensive benefits package

Bonuses

Pay increases

PTO

Health insurance

Disability and life insurance

Tuition reimbursement

Charitable donation matching

Qualifications

• 1-2 years of supervisory experience required.
• Forklift experience is a plus.
• Strong leadership qualities and excellent communication skills.

Responsibilities

• Supervise daily operations and manage staff schedules.
• Ensure quality processes and on-time shipping performance.
• Lead and train team members while fostering professional growth.

Skills

Leadership

Communication

Organizational skills

Customer service orientation

Education

High School diploma

Tools

Microsoft Excel

Tablets (e.g., iPad)

Job description

Summary: The Operations Supervisor is responsible for the daily supervision of the warehouse floor, assigning work schedules, and overseeing the time management of warehouse shipments.

Compensation: This salaried, exempt position offers an annual salary ranging from [insert range], depending on experience, education, and bonuses.

Essential Duties and Responsibilities:

1. Ensure proper staffing for all shift functions to handle varying work volumes, managing order flow for approximately 10-20 employees in a 100,000 sq ft facility.
2. Maintain and oversee the facility's quality processes.
3. Guarantee on-time shipping performance; collaborate with team leads to meet receipt and shipment standards.
4. Supervise realignment activities to optimize facility operations.
5. Manage operational activities supporting DC layout and continuous improvement initiatives.
6. Provide direct supervision to shift supervisors, holding them accountable for their teams' performance.
7. Lead, train, and supervise 25-50 team members.
8. Focus on developing leadership capabilities and fostering professional growth within the team.
9. Oversee facility and equipment maintenance and supplies.
10. Maintain a safe working environment and ensure safety compliance.

Education and Experience Requirements:

• High School diploma required.
• 1-2 years of supervisory experience.
• Forklift experience is a plus.
• Proficiency with tablets (e.g., iPad).
• Basic to intermediate Microsoft Excel skills.
• Strong leadership qualities.
• Excellent communication skills in English, both oral and written.
• High level of customer service orientation.
• Good organizational skills.

Physical Demands:

• Regular use of hands for handling objects; reaching; talking and hearing.
• Frequent sitting; occasional standing and walking.
• Ability to lift, pull, and move up to 50 pounds occasionally.
• Specific vision abilities required include close vision.

Benefits: MSI offers a comprehensive benefits package, including bonuses, pay increases, PTO, health insurance, disability and life insurance, tuition reimbursement, and charitable donation matching.

About MSI: Founded in 1975, MSI is a leading North American supplier of flooring and related products with multiple distribution centers. MSI's product range includes quartz, porcelain, ceramic, LVT, natural stone, and glass, imported from over 36 countries.

Awards and Recognition:

• Top 5 fastest-growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor - Floor Covering Weekly
• Multiple Top Workplaces Awards
• Entrepreneur of the Year - Ernst and Young (Founder)

MSI is an equal opportunity employer committed to diversity and inclusion. We provide accommodations for applicants and employees with disabilities. Please contact our HR team or recruiter if accommodations are needed.