Operations Supervisor

Security Guard Group Limited; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Security Guard Group Limited in Toronto is seeking an Operations Supervisor to oversee day-to-day security operations across Toronto and the GTA.

You will schedule guards, manage client and staff communications, ensure policy compliance, provide operational support, and lead a professional security team. Industry-leading training and opportunities for advancement are part of the role. Must be over 25 for insurance.

Qualifications

• Valid Ontario Security Guard License.
• CPR/First Aid certification.
• Must own a vehicle and hold a Class G driving license; over 25 years old for insurance.
• Proficient with Windows, Google Workspace, and Android devices.
• Strong verbal and written communication with good grammar.

Responsibilities

• Scheduling and Administration: Oversee employee scheduling, manage time-off requests, and ensure shifts are covered.
• Client and Employee Communication: Serve as primary contact for clients and guards.
• Compliance and Discipline: Monitor policy compliance and coordinate with HR.
• Operational Support: Operate company vehicles and manage expense accounts.
• Team Leadership: Mentor, train and support the security team to ensure success.

Skills

Verbal communication

Written communication

Organizational skills

Teamwork

Independent work

Education

Ontario Security Guard License

CPR/First Aid

Tools

Windows

Google Workspace

Android

Job description

Security Guard Group Limited | Full time

Security Guard Group Limited is a professional, technology driven security services provider operating across Canada and the United States. Established in 2018 by a team of experienced security professionals, our company was built with a clear mission: to deliver reliable, responsive, and high quality security services while creating a workplace where our people can grow and succeed.

We provide a full range of security solutions, including uniformed guard services, mobile patrol, alarm response, risk assessments, live monitoring, and integrated security technology. Our clients include industrial, commercial, and residential properties, with long standing partnerships across multiple sectors.

What sets us apart is our commitment to our people. We invest heavily in training, technology, and employee engagement to ensure our team members are supported in the field and valued within the organization. Our operations are backed by modern systems for reporting, scheduling, and communication, allowing our guards to focus on what matters most: safety, professionalism, and service excellence.

Security Guard Group Limited is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace. If you are looking to build a career with a growing security organization that values integrity, accountability, and teamwork, we invite you to join our team.

Job Description

Security Guard Group, a leading provider of security services to clients with complex needs, is offering an exciting career opportunity for a motivated individual to join our team as an Operations Supervisor. This role will allow you to develop essential skills for future career growth, while our industry-leading training programs will enhance your professional development and open potential avenues in law enforcement and beyond.

Reporting to the Director of Operations, the Operations Supervisor will play a key role in managing the day-to-day operations within Toronto and the Greater Toronto Area.

Responsibilities include:

• Scheduling and Administration: Oversee employee scheduling, manage time-off requests, and ensure all shifts are covered efficiently.
  
• Client and Employee Communication: Serve as a primary point of contact, addressing concerns and inquiries from both clients and employees.
  
• Compliance and Discipline: Monitor compliance with company policies and procedures; handle commendations and disciplinary actions as necessary in tandem with the Human Resources Department.
  
• Operational Support: Operate company vehicles, manage expense accounts, and perform other tasks as required.
  
• Team Leadership: Mentor, train and support the security team, promoting a positive work environment and ensuring team success.
  

Requirements

• Basic Qualification: Valid Ontario Security Guard License, Valid CPR/First Aid from a WSIB approved agency.
  
• Performance Record: No written warnings, formal complaints, or disciplinary actions within the last 36 months at their previous employer.
  
• Transportation: Must own a vehicle and hold a Class G Driving License; candidates must be over 25 years old for insurance purposes.
  
• Technical Proficiency: Familiarity with technology and cloud-based software, including Windows operating systems, Google Workspace, and Android smartphones.
  
• Communication Skills: Strong verbal and written communication skills with excellent grammar, spelling, proofreading, and composition abilities.
  
• Organizational Skills: Ability to establish priorities and manage multiple responsibilities in a high-demand work environment.
  
• Teamwork and Independence: Capable of working independently as well as part of a team, handling confidential and sensitive matters professionally.
  
• Availability:No restrictions on availability and must maintain an open availability status for his/her employment with the company.
  
• Ability and willingness to travel to London, ON's Head Office on bi-weekly basis to participate in staff meetings when necessary.