Operations Supervisor

Durham School Services; North Bay; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading transportation company is seeking a Customer Service Center Manager to provide leadership in student transportation, driver training, and vehicle maintenance. The role requires strong leadership skills, compliance oversight, and effective communication with school district representatives. Candidates should have a high school diploma, relevant experience, and a valid Commercial Driver’s License. Join us to ensure safe and efficient transportation services for students.

Qualifications

• Minimum of 5 years’ experience, with 3 years in ground transportation preferred.
• Valid Commercial Driver’s License with appropriate endorsements.

Responsibilities

• Provide overall leadership for the Customer Service Center (CSC).
• Ensure compliance with company policies and escalate violations.
• Manage customer and employee complaints, review survey data.

Skills

Leadership

Organizational

Interpersonal

Bilingual

Education

High School diploma

Some college

Tools

MS Office

Transportation-related software

Job description

Stock Transportation Ltd. (a subsidiary of National Express LLC) operates more than 2,800 school buses and serves 35+ school districts throughout Ontario, Nova Scotia, and Alberta. Our corporate office, located in Markham, ON, handles administrative and support functions for the company. With decades of experience in pupil transportation and the support of the global leader National Express Group, we are committed to delivering safe, punctual, and effective transportation services for students.

Responsibilities

1. Provide overall leadership for the Customer Service Center (CSC), overseeing student transportation, driver training, and vehicle maintenance to align with business goals.
2. Lead staff by promoting safety, efficiency, and effectiveness in operations.
3. Ensure staff training requirements are met, and all employees have the necessary skills.
4. Set performance expectations, coach, and counsel staff; administer discipline when needed.
5. Ensure compliance with company policies and escalate violations appropriately.
6. Oversee adherence to state and district regulations.
7. Represent the company professionally in meetings with School District Representatives.
8. Prepare and submit customer-related reports timely.
9. Manage customer and employee complaints, review survey data.
10. Maintain knowledge of CSC contracts and operational requirements.
11. Audit employees' time sheets and manage labor hours to meet budgets.
12. Review daily exception reports and approve expenditures per guidelines.
13. Ensure optimal vehicle utilization and routing efficiency.
14. Uphold high ethical standards and report suspicious or inappropriate behavior.

Qualifications

1. High School diploma or equivalent; some college preferred.
2. Minimum of 5 years’ experience, with 3 years in ground transportation preferred; supervisory experience is a plus.
3. Knowledge of MS Office and transportation-related software.
4. Strong leadership, organizational, and interpersonal skills.
5. Valid Commercial Driver’s License with appropriate endorsements.
6. Bilingual abilities are an asset.

Stock Transportation is an Equal Opportunity Employer. For more information, visit stocktransportation.com or nellc.com.

Note: National Express maintains a zero-tolerance policy on conduct that violates its policies and values, including harassment, abuse, and discrimination. We are committed to safeguarding children and passengers.