Operations Supervisor

Stock Transportation Limited; North Bay; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading transportation company is seeking an Operations Supervisor to oversee the Customer Service Center. The role involves leadership in student transportation, driver training, and vehicle maintenance, ensuring compliance with regulations while promoting safety and efficiency. The ideal candidate will have significant experience in ground transportation and supervisory roles, alongside strong leadership and organizational skills.

Qualifications

• Minimum 5 years of work experience, with at least 3 years in ground transportation.
• Supervisory experience, preferably supervising/training drivers.

Responsibilities

• Provide overall leadership for the Customer Service Center.
• Monitor and ensure staff training requirements are met.
• Manage customer and employee complaints and review survey data.

Skills

Leadership

Interpersonal Skills

Organizational Skills

Presentation Skills

Multitasking

Time Management

Bilingual

Education

High School Diploma

Some College Preferred

Tools

MS Office

Transportation Software

Job description

Job Description - Operations Supervisor (251699)

Operations Supervisor - (251699)

Stock Transportation Ltd., a subsidiary of National Express LLC, operates over 2,800 school buses and serves more than 35 school districts across Ontario, Nova Scotia, and Alberta. Our headquarters in Markham, ON, supports administrative and operational functions. With decades of experience and the backing of the global leader National Express Group, we are committed to safely transporting students to school on time and ready to learn.

As part of National Express LLC, a major transportation firm in the UK, we operate across 34 states and three provinces, focusing on safety, quality, customer service, and positive employee relations. Our subsidiaries include National Express School, Transit, and Shuttle services, collectively transporting millions of passengers annually with extensive local support centers.

Responsibilities:

1. Provide overall leadership for the Customer Service Center (CSC), overseeing student transportation, driver training, and vehicle maintenance to meet business goals.
2. Lead staff by promoting safe, efficient, and effective operations.
3. Monitor and ensure staff training requirements are met.
4. Set performance expectations, coach, and counsel employees; handle disciplinary actions as needed.
5. Ensure compliance with company policies and escalate violations appropriately.
6. Oversee adherence to state and district regulations.
7. Represent the company professionally in meetings with school district representatives.
8. Prepare and submit customer-related reports timely.
9. Manage customer and employee complaints and review survey data.
10. Maintain knowledge of CSC contracts and operational requirements.
11. Audit and manage employee timesheets and hours to meet budget goals.
12. Review daily exception reports.
13. Authorize expenditures within guidelines.
14. Optimize vehicle utilization and routing.
15. Uphold high ethical standards and integrity, reporting suspicious behavior.

Qualifications:

• High School diploma or equivalent; some college preferred.
• Minimum 5 years of work experience, with at least 3 years in ground transportation (waived with 1-year supervisory experience); college education can substitute for up to 2 years of experience.
• Supervisory experience, preferably supervising/training drivers.
• Proficiency in MS Office and transportation software.
• Strong leadership, interpersonal, organizational, and presentation skills.
• Excellent multitasking and time management skills.
• Valid Commercial Driver’s License with endorsements.
• Bilingual abilities are a plus.

Stock Transportation is an Equal Opportunity Employer. We prioritize a workplace free of harassment, discrimination, and misconduct, and are committed to safeguarding children and passengers.

National Express enforces a zero-tolerance policy on conduct incompatible with its values, including harassment and abuse.

Keywords: Operations Supervisor, Transportation Manager, School Bus, Student Transportation, Safety, Route Planning, DOT, Logistics, Customer Service

Primary Location

North Bay, 59 Commerce Street, C/O STOCK 5013, P1B 8G4

Job Type

Full-time, Regular

Travel

No

Headquarters: 2601 Navistar Drive, Lisle, IL 60532