Operations Supervisor

CVS Health; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading health solutions company is seeking an Operations Supervisor to manage store operations and enhance customer service. This role requires strong leadership and communication skills, along with the ability to manage a flexible schedule. The ideal candidate will ensure smooth store operations and contribute to customer loyalty through exceptional service.

Benefits

Medical plans

401(k)

Stock purchase plans

Wellness programs

Qualifications

• Ability to work a full-time flexible schedule, including early mornings and weekends.
• Experience as a retail supervisor preferred.

Responsibilities

• Supervise store crew and manage operations in the absence of a manager.
• Assist customers with questions and promote a positive shopping experience.
• Support planning and execution of merchandise displays.

Skills

Deductive reasoning

Analytical skills

Communication

Supervision

Influencing skills

Education

High School Diploma or Equivalent

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management: Work effectively with store management and store crews; supervise the store’s crew through assigning, directing, and following up on all activities; effectively communicate information both to and from store management and crews.
• Customer Service: Assist customers with questions, problems, and complaints; promote CVS customer service culture (Greet, offer help, and thank); handle all customer relations issues per company policy; promote a positive shopping experience for all CVS customers; provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations); maintain customer/patient confidentiality.
• Merchandise/Presentation: Price merchandise; stock shelves; support planning and execution of displays, signs, and inventory of weekly, promotional, and seasonal merchandise; support planning and maintenance of off-shelf merchandise.

Required Qualifications

• Deductive reasoning, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including early mornings, overnight, weekends, overtime, and respond to urgent issues.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or Equivalent preferred but not required.

Additional Details

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: The typical pay range for this role is $0.00 - $0.00 (actual salary depends on various factors)
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care

We value our colleagues and offer comprehensive benefits, including medical plans, 401(k), stock purchase plans, wellness programs, and more. For details, visit our benefits page.