Operations Specialist - Field Service

Natural Factors; Mississauga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional for a pivotal role in contract administration and implementation. This position involves analyzing profitability, ensuring compliance, and collaborating with cross-functional teams to enhance operational efficiencies. The ideal candidate will bring a strong background in business operations, particularly in the medical device sector, and possess excellent analytical skills. With a commitment to flexible work arrangements, this role offers a unique opportunity to contribute to meaningful advancements in patient care while working within a supportive team environment.

Qualifications

• 3+ years of business operations experience in a relevant field.
• Experience in the medical device industry is essential.

Responsibilities

• Conduct profitability analysis and ensure contract accuracy.
• Administer contracts and maintain communication for timely execution.

Skills

Profitability Analysis

Contract Review

Critical Thinking

MS-Office Excel

Logistics

Cross-Functional Team Collaboration

Inventory Management

Education

Bachelor's Degree

Tools

Database Management Systems

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, but also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous, and don’t settle for mediocrity. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

In this role, you will be responsible for the initial profitability analysis, implementation, and administration of contracts supporting UCAN Technical Services in accordance with company policies, legal requirements, quality requirements, and customer specifications.

You will play a crucial role in implementing service contract strategies and tactics. You should possess a strong grasp of contract review and implementation, and the ability to think critically. You will collaborate with Service leaders and Legal teams to analyze and finalize customer service contracts, administer the contract, and support partner relationships through business reviews with service partners.

What You'll Be Doing

Contract Implementation

• Provide profitability analysis
• Examine contract documents to ensure accuracy and completeness
• Answer contractual related questions
• Assist with various contract compliance initiatives

Contract Administration

• Maintain contractual information including negotiation status and agreed terms in appropriate database
• Oversee administration of contractual information including generation of reports for tracking and communication
• Assist with drafting agreements and legal documents to meet internal requirements
• Maintain communication to ensure timely execution by the parties
• Administer pricing changes

Process Improvements and Automation

• Improve efficiencies for contract renewals, incentive programs, inventory, and rental programs

Technical Service and Support

• Monitor and communicate performance indicators and trends
• Recommend opportunities for driving throughput and financial efficiencies while maintaining quality
• Generate monthly or quarterly service reports based on customer requirements
• Ship parts and supplies to field representatives or patients when required
• Attend meetings as needed

What You'll Bring

• Bachelor’s Degree required
• At least 3 years of business operations experience
• Medical device experience required
• Logistics experience required
• Proficiency in MS-Office Excel (3+ years)
• Experience working with cross-functional teams
• Inventory management experience preferred
• Knowledge of industry standards and processes, especially in medical industry

Vantive supports flexible work arrangements, including a minimum of 3 days onsite per week, to foster collaboration and support our mission.

Reasonable Accommodation

We are committed to providing reasonable accommodations for individuals with disabilities during the application and interview process. Please click here to request accommodations and provide your contact information.

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