Technology Operations Lead

Sherpa°; Toronto; Remote; CAD 75,000 - 90,000; Full time

Job summary

An innovative company in the travel industry is seeking a Technology Operations Lead to enhance operational effectiveness through technology. This role involves leading initiatives that leverage cutting-edge technologies, including AI, to improve user experience and streamline processes. You will be responsible for managing IT projects, ensuring compliance with regulations, and developing IT policies. With a focus on collaboration and strategic vision, you will work closely with cross-functional teams to create seamless digital experiences. This is an exciting opportunity to make a significant impact in a forward-thinking organization.

Benefits

Unlimited vacation

Health and wellness days

Parental leave

Health and dental benefits

Learning opportunities

Home office allowance

Co-working allowance

Mobile phone allowance

Annual team offsite

Company swag

Qualifications

• 5+ years in IT or systems administration with proven project leadership.
• Experience with Generative AI and creating digital experiences.

Responsibilities

• Lead technology enhancements and manage IT budgets effectively.
• Ensure compliance with industry regulations and manage onboarding.

Skills

IT Project Management

Generative AI

Cloud Computing

Stakeholder Engagement

Communication Skills

Education

Bachelor's Degree in IT or related field

Certifications in IT Management

Tools

Okta

Rippling

HubSpot

Zapier

Gsuite

Google Cloud

Job description

4 weeks ago Be among the first 25 applicants

About Sherpa
Sherpa° is a pioneering force in the travel industry, dedicated to simplifying the complex world of travel documentation for travelers and partners alike. As an independent resource, Sherpa° is not affiliated with any government agency, ensuring unbiased and comprehensive support.

Our Focus
With a focus on innovation and customer satisfaction, Sherpa° offers a range of products and solutions designed to enhance the travel experience. From eVisas and travel requirements to health declarations and more, Sherpa° provides personalized information based on travelers' nationality and destination, reducing planning anxiety and improving conversion rates.

Our Product
For partners, Sherpa° opens up new revenue streams by offering seamless integration of eVisas, eTAs, and ESTAs directly into the booking flow, improving customer experience and reducing operational costs. Our robust API includes an extensive database of passport and visa requirements, border procedures, and travel-related information, along with embeddable widgets and a customizable WebApp.

About The Role
The Technology Operations Lead at Sherpa° will drive operational effectiveness through technology, leading initiatives to enhance tools, systems, and processes. You will explore cutting-edge technologies, including AI, to improve user experience and optimize processes, elevating our product and service delivery.

Responsibilities

1. Lead planning, implementation, and management of technology enhancements using Cloud computing, Generative AI, and emerging paradigms.
2. Ensure compliance with industry regulations like SOC2 Type 2, GDPR, ISO 27001.
3. Manage technical onboarding, offboarding, and hardware support for Apple devices via Rippling MDM for a global team.
4. Implement, integrate, and manage enterprise applications with Okta.
5. Establish and maintain SSO architecture using SAML and SCIM.
6. Create and enforce IT policies that balance security and agility.
7. Develop and oversee the IT budget for cost-effective investments.
8. Maintain and administer technology systems.

What We're Looking For

1. Leadership and strategic vision aligned with Sherpa's mission.
2. Experience in creating seamless digital experiences and collaborating with vendors and teams.
3. Ability to work closely with cross-functional teams to gather insights and requirements.

Requirements

1. 5+ years in IT, systems administration, or related fields.
2. Proven experience leading IT projects, especially involving Generative AI.
3. Excellent communication and stakeholder engagement skills.
4. Experience with tools like Okta, Rippling, HubSpot, Zapier, Gsuite, Google Cloud is a plus.

Benefits

• Competitive salary and annual options program.
• Unlimited vacation (minimum four weeks), health and wellness days, parental leave, health and dental benefits from day one, learning opportunities.
• Work from anywhere with allowances for home office, co-working, and mobile phone.
• Annual team offsite and company swag.

Salary range: $75,000 - $90,000 CAD, depending on location, skills, and experience. Compensation may include equity and other benefits.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting