Fraud Operations Specialist I

Affirm; Hamilton; Remote; USD 63,000 - 83,000; Full time

Job summary

A forward-thinking company is seeking a Fraud Operations Specialist to join their Compliance Investigations team. This role involves reviewing suspicious account activities, collaborating with various teams to share insights on fraud trends, and independently resolving complex fraud scenarios. The ideal candidate will possess strong analytical skills and experience in fraud operations or compliance within the tech or fintech industry. With a commitment to flexibility, this innovative firm allows for remote work while ensuring a supportive environment for its employees. If you have a keen eye for detecting fraud and a passion for problem-solving, this opportunity is perfect for you.

Benefits

Health Care Coverage

Flexible Spending Wallets

Generous Vacation and Holiday Leave

Employee Stock Purchase Plan (ESPP)

Qualifications

• Experience in fraud operations or compliance within tech or fintech.
• Strong analytical skills and a keen eye for fraud detection.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Collaborate with teams to share fraud trends and insights.
• Resolve complex fraud scenarios using data and judgment.

Skills

Fraud Operations Experience

Analytical Skills

Problem-Solving Skills

SQL Knowledge

Fraud Investigative Techniques

Job description

Join to apply for the Fraud Operations Specialist I role at Affirm.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues, take ownership of various responsibilities such as ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, as well as familiarity with the operations of other Ops teams. With minimal direction from leadership, this person will prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates and shared services with questions, facilitate cross-functional collaboration, handle vendor escalations, and manage more challenging cases.

What You'll Do

1. Regularly review suspicious account activities, diagnose account issues, and identify links to deter fraud attacks
2. Monitor and review accounts flagged for potential fraud risk, Sanctions and PEP reviews
3. Collaborate with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share fraud trends and insights on new fraud behaviors and methods
4. Independently resolve complex fraud scenarios using data, tools, and sound judgment
5. Handle ad hoc tasks and small projects efficiently
6. Support vendor teams with escalations

What We Look For

• Experience in fraud operations, compliance, or chargebacks/disputes within the tech or fintech industry
• A keen eye for detecting and deterring fraud and risk behaviors
• Knowledge of fraud investigative techniques and practices
• Excellent analytical and problem-solving skills
• Solid understanding of SQL and/or some programming language is a plus

Additional Details

Pay Grade: E

Equity Grade: 1

Employees typically start at the beginning of the pay range, which is based on factors like location, experience, and skills.

Base pay ranges from $63,000 to $83,000 per year, with additional benefits such as stipends, health coverage, dental, vision, and equity rewards.

Affirm is a remote-first company, allowing most roles to be performed remotely within the country, with some roles requiring occasional office presence.

Benefits

• Health care coverage with premiums paid by Affirm for employees and dependents
• Flexible Spending Wallets for technology, food, lifestyle, and family expenses
• Generous vacation and holiday leave
• Employee Stock Purchase Plan (ESPP) at a discount

Affirm is committed to an inclusive hiring process and provides accommodations for candidates with disabilities.

For U.S. positions, the company considers qualified applicants with arrest and conviction records, in accordance with local ordinances.

By submitting your application, you acknowledge reading Affirm's Privacy Notice and consent to the processing of your personal data.

Additional Information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales

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