Operations Specialist

Harry Rosen Inc.; Ottawa; On-site; CAD 27,552 - 28,929; Full time

Benefits offered by this job

Competitive pay

Best-in-industry discounts

Comprehensive flexible benefits

Career coaching

Pension and Group RRSP programs

Job summary

Harry Rosen Inc. in Ottawa seeks motivated candidates for customer service and sales support roles. The ideal candidate will have a minimum of 2 years in a client-facing position, exhibit strong communication skills, and show a keen interest in technology.

The job offers competitive pay of $20–21/hr, monthly bonuses, and a commitment to diversity and inclusion. Join us in a modern work environment aimed at personal career growth.

Qualifications

• Minimum of 2 years client-facing experience in a service desk role with a focus on customer loyalty.
• Strong interest in technology and innovative retail solutions.
• Experience in shipping, receiving, merchandising, order fulfillment, and inventory management.

Responsibilities

• Model exceptional customer service standards and support clientele.
• Process all types of transactions accurately and manage daily cash handling.
• Collaborate with the Logistics team and support fulfillment targets.

Skills

Client-facing experience

Strong communication skills

Service orientation

Team collaboration skills

Multi-tasking ability

Job description

Company Overview

Harry Rosen is a proudly Canadian retailer of fine menswear with store locations across the nation. Over 70 years of experience has earned us recognition as one of Canada’s Best Managed Companies and a top 10 Canadian corporate culture. Our aim is to develop retail professionals who deliver exceptional service and embody our relationship‑based selling culture.

Responsibilities

• Sales Support & Customer Service – Model exceptional customer service standards, support clientele and NPS goals, serve as first point of contact for customer issues, process employee purchases and oversee staff package administration.
• POS & Cash Services – Process all types of transactions accurately, monitor POS and LP compliance, review audit results, train associates, manage daily cash handling and troubleshoot discrepancies.
• OMNI Services & Order Fulfillment – Support the logistics team in order queue management, ensure fulfillment rate targets, participate in order picking and BOPIS operations, and maintain packaging standards.
• Logistics & Flex – Collaborate with the Logistics team, flex between logistics and operations functions, support fulfillment targets, markdown and reticketing initiatives, seasonal inventory preparations, and product‑to‑floor timelines.
• Maintain constant awareness of the salesfloor to support client experience and quality audits.

Qualifications

• Minimum of 2 years client‑facing experience in a service desk role with a focus on long‑term customer loyalty.
• Strong communication, service orientation and team collaboration skills.
• Ability to multi‑task and manage long lines of customers efficiently.
• Experience preferred in shipping, receiving, merchandising, order fulfillment and inventory management.
• Strong interest in technology and innovative retail solutions.

Benefits

• Competitive pay of $20–21/hr plus monthly and annual team bonuses.
• Best‑in‑industry discounts and special purchase opportunities.
• Comprehensive flexible benefits, pension and Group RRSP programs.
• Modern, digitally advanced workplace with coaching for personal career growth.
• Commitment to diversity, equity and inclusion with an internal council and promotion opportunities.

EEO Statement

Harry Rosen Inc. is committed to ensuring that our environment is barrier‑free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. We provide reasonable accommodations to all applicants throughout the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.