Operations Associate - Full Time

Harry Rosen Inc.; Winnipeg; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay program

Industry discounts

Flexible benefits

Pension and RRSP

Modern digital workplace

Career development support

Diversity & Inclusion Council

Promotion opportunities

Job summary

Harry Rosen Inc. is seeking a Full Time Operations Associate in Winnipeg to deliver exceptional customer service, process transactions, and support store operations.

You will handle POS transactions, maintain client records, assist with E‑Commerce and in-store order fulfillment, and contribute to inventory and merchandising tasks. You will thrive in a fast-paced environment with strong communication and multi-tasking skills, while upholding luxury service standards and collaborating with team

Qualifications

• Minimum 2 years of retail experience in a customer-facing role.
• Experience with shipping, receiving, merchandising, and inventory management in retail.
• Experience at a service desk providing customer service is preferred.
• Strong service orientation and desire to wow customers.
• Interest in technology and how it supports retail customer service.

Responsibilities

• Customer Service: process transactions via POS; collect and maintain client information; support service desk and cash handling; resolve basic issues and escalate when needed.
• OMNI services & order fulfillment: assist with E-Commerce and IST orders; support BOPIS operations; participate in floor activities (markdowns, re-ticketing, re-tagging).
• Store & merchandise maintenance: keep store neat and well stocked; manage stock levels; support seasonal changes and events; assist with inventory counts.
• Flex support & teamwork: assist customers on sales floor; support daily tasks and projects; adhere to Harry Rosen standards; provide cross-functional support.

Skills

Retail experience

Customer service

Teamwork

Multi-tasking

Communication skills

Tech savvy

Tools

POS system

Inventory software

Job description

Full Time Operations Associate

Your Style, Your Career

Responsibilities

• Customer Service: Accurately control and process client transactions through the POS system with efficiency; collect new client contact information and update/maintain existing client information and files; support all service desk activities and ensure the desk is clean, organized and well stocked; provide basic client resolution services, addressing concerns and inquiries in a timely manner and when appropriate escalating issues; manage daily cash handling functions (open/close registers, prepare sales envelopes and bank deposits); identify, report and troubleshoot common errors/discrepancies.
• OMNI services & order fulfillment: support with picking E-Commerce and IST orders, achieving targeted unit per hour pick rates; assist with BOPIS operations activities; support logistics function with on-the-floor activities (markdowns, re‑ticketing, re‑tagging, etc.).
• Store & merchandise maintenance: maintain the store in a neat and organized manner, ensuring all merchandise reflects standards; monitor return items and re‑stock, support with maintenance of overall stock levels; assist visual team with seasonal merchandise changes, displays, and setting up of special events, as required; assist with season inventory preparations and counts.
• Flex support & teamwork: when required, support clients on the sales floor by assisting with basic inquiries; support with daily tasks and ad‑hoc projects; adhere to all Harry Rosen philosophies, processes and standards; deliver consistent and exceptional service through standards; provide cross‑functional team support; demonstrate core values.

Qualifications

• Minimum of 2 years of retail experience, preferably in a luxury environment, in a customer‑facing role.
• Experience with shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment.
• Experience working in a client‑facing role at the service desk, providing exceptional customer service is preferred.
• A strong service orientation – a demonstrated desire to wow our customers!
• Demonstrated interest in technology and how to use tech innovations to support the retail customer service function.
• The ability to work effectively as part of a team.
• Strong multi‑tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service.
• Strong communication skills.

Perks

• Competitive pay program and opportunities to earn monthly and annual team bonuses.
• Best in industry discounts and special purchase opportunities.
• A comprehensive flexible benefits package.
• Pension and Group RRSP programs that grow with you.
• A modern, digitally advanced workplace.
• A coach committed to supporting the achievement of your personal career goals.
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council.
• An employer that values internal growth and promotion and is committed to succession planning for your future.

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier‑free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details. Join Harry Rosen, Canada’s leading premium menswear retailer since 1954, recognized as one of the 100 Best Managed Companies. Be part of a team that values innovation, excellence, and style, and shape the future of luxury menswear with us.