Assistant Operations Leader

Harry Rosen Inc.; Mississauga; On-site; CAD 59,400 - 72,600; Full time

Benefits offered by this job

Competitive pay program with bonuses

Best-in-industry discounts

Comprehensive flexible benefits package

Modern, digital workplace

Support for personal career goals

Rich internal culture fostering diversity

Internal growth and promotion opportunities

Job summary

Harry Rosen Inc. in Mississauga is seeking an Assistant Operations Leader to manage cross-functional teams and optimize operational performance. The candidate will ensure compliance with policies and provide exceptional customer service, driving long-term loyalty.

This full-time permanent position offers a salary starting at $66,000/yr and includes a competitive pay program with bonuses, a flexible benefits package, and internal growth opportunities. Join a company dedicated to diversity and inclusion.

Qualifications

• 3–5 years of retail experience with leadership capacity.
• Focus on customer loyalty and conversion.
• Demonstrated ability to develop and coach others.
• Strong service orientation and desire to wow customers.
• Ability to work effectively as part of a team.

Responsibilities

• Schedule and direct cross-functional teams.
• Ensure compliance with POS policies.
• Coordinate inventory planning and execution.
• Develop non-selling teams for operational excellence.
• Provide exceptional customer service standards.

Skills

Retail experience in a client-facing role

Leadership capacity in managing a store

Strong communication skills

Multi-tasking skills

Experience in shipping and receiving

Job description

Assistant Operations Leader

Full-Time Permanent

Reporting to: Operations Leader, Harry Rosen, Bloor St. 82 Bloor St W, Toronto, ON M5S 1L9

Harry Rosen is a proudly Canadian retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

Responsibilities

• Schedule and direct cross‑functional teams and operations based on business needs to optimize performance.
• Promote cross‑training for non‑selling roles to enhance operational flexibility.
• Design schedules to maximize productivity and control costs.
• Ensure compliance with POS policies and procedures through training and regular communication.
• Maintain cost efficiency by ensuring POS and inventory accuracy.
• Analyze and address transaction errors from LP audits in collaboration with store leadership.
• Provide process improvement feedback to operations leadership.
• Oversee accurate and timely store payroll processing.
• Manage non‑selling expenses (business cards, packaging, etc.).
• Provide exceptional customer service standards and serve as a primary point of contact for escalated customer issues.
• Develop non‑selling teams to achieve operational excellence and focus on hiring, onboarding, and retaining talent.
• Set clear job expectations and performance metrics for team members and provide ongoing coaching.
• Conduct regular assessments (Spring & Fall) and drive a high‑performing team through SMART goals and accountability.
• Achieve strong employee engagement and continuously improve NPS metrics.
• Lead by demonstrating company core values.
• Coordinate inventory planning and execution, oversee timely markdowns and restyles.
• Ensure completion of BOPIS admin tasks and manage eCommerce and IST order picking processes.
• Ensure service desk associates meet customer service standards while supporting clientele and NPS goals.
• Collaborate on JRNI scheduling execution.
• Train store leadership on monitoring and managing deferred sales and ensure timely communication and processing of expired deferred sales.
• Oversee hold processing and compliance at POS and manage employee packages and associate purchases.
• Monitor inventory levels, conduct audits, manage shrinkage control, and oversee receiving of merchandise from vendors and other stores.
• Reconcile shipping documents and orders, complete necessary paperwork including RTVs and recalls.
• Oversee store merchandising activities, order fulfillment, and receiving, including special orders and made‑to‑measure goods.
• Manage rebalance and recall requests, maintain accurate in‑transit documentation, and oversee logistics department activities.
• Provide protection of assets through compliance with all policies and procedures within the Logistics group.
• Follow established health and safety guidelines and achieve successful scores with Logistics Audit and Packaging Standards Audit.

Qualifications

• 3–5 years of retail experience in a client‑facing role with leadership capacity in managing a store or department.
• Focus on driving long‑term customer loyalty and conversion by training teams on elevating both in‑store and online customer experience.
• Demonstrated interest and ability to develop others, with a proven track record of documented coaching and performance improvement plans that have resulted in tangible improvements.
• Strong communication skills and a keen understanding of policies and procedures, both individually and through one’s team.
• A strong service orientation and a demonstrated desire to wow customers.
• Demonstrated interest in technology and in using tech innovations to support the retail customer service function.
• Ability to work effectively as part of a team.
• Strong multi‑tasking skills and the ability to calmly and efficiently manage, acknowledge, and assist a long line of customers waiting for service.
• Experience in shipping, receiving, merchandising, order fulfillment and inventory management in a retail environment is preferred.

Perks

• Competitive pay program with opportunities to earn monthly and annual team bonuses.
• Best‑in‑industry discounts and special purchase opportunities.
• A comprehensive flexible benefits package including pension and group RRSP programs.
• A modern, digitally advanced workplace.
• A coach committed to supporting the achievement of your personal career goals.
• A culture that is rich and diverse fostered through an internal Diversity, Equity and Inclusion Council.
• Internal growth and promotion opportunities with a commitment to succession planning.

Compensation

Compensation will be based on skills and experiences, with a starting rate of $66,000/yr.

Equal Employment Opportunity

Harry Rosen Inc. is committed to ensuring that our environment is barrier‑free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [e-mail] with details.