Operations Program Assistant

Government of Manitoba; Winnipeg; On-site; CAD 57,000 - 67,000; Full time

Job summary

The Government of Manitoba in Winnipeg is seeking a CL4 Operations Program Assistant to support the Northern Airports & Marine Operations Branch. This role provides advanced administrative, adjudication, and client service support to ensure efficient program delivery and regulatory compliance.

You will assess applications, coordinate workflow, maintain records, prepare reports, and contribute to operational improvements while applying policies and procedures.

Qualifications

• Experience providing advanced administrative, adjudication, or client service support in a program delivery environment.
• Experience supervising staff, coordinating workflow, and supporting quality assurance activities.
• Experience interpreting and applying legislation, regulations, policies, and procedures to ensure compliance and provide guidance.
• Effective analytical and problem-solving skills.
• Strong organizational skills with the ability to manage competing priorities, meet deadlines.
• Effective verbal communication skills.
• Effective written communication skills.
• Strong interpersonal skills with diverse staff, clients, and community partners.
• Proficiency using Microsoft Office (Word, Excel, and Outlook) or case management, permitting, or similar systems.
• Ability to work independently and handle sensitive/confidential information.
• Attention to detail.

Responsibilities

• Provide advanced administrative, adjudication, and client service support.
• Assess and process applications, permits, or program-related requests.
• Interpret and apply policies, procedures, and legislation.
• Coordinate workflow and perform quality assurance activities.
• Maintain program records, databases, and information systems.
• Prepare correspondence, reports, and program documentation.
• Support operational improvement.

Skills

Advanced admin support

Adjudication experience

Client service

Policy interpretation

Analytical skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Microsoft Office

Tools

Case management systems

Microsoft Office

Job description

CL4 Operations Program Assistant

Regular/full-time

Department of Transportation and Infrastructure

Northern Airport and Marine Operations, Transportation Operations Division

Winnipeg MB

Advertisement Number: 45586

Salary(s): CL4 $57,137.00 - $66,725.00 per year

Closing Date: September 8, 2026

The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this competition. Consideration will be given to women, Indigenous people, visible minorities and persons with disabilities.

An eligibility list may be created for similar positions and will remain valid for up to 12 months.

Join Manitoba Transportation and Infrastructure as an Operations Program Assistant and play a key role in supporting program delivery within the Northern Airports & Marine Operations Branch. This position provides advanced administrative, adjudication, and client service support, ensuring efficient service delivery through the application of policies and procedures, workflow coordination, and operational support.

Duties:

• Provide advanced administrative, adjudication, and client service support.
• Assess and process applications, permits, or program-related requests.
• Interpret and apply policies, procedures, and legislation.
• Coordinate workflow and perform quality assurance activities.
• Maintain program records, databases, and information systems.
• Prepare correspondence, reports, and program documentation.
• Support operational improvement.

Qualifications:

Essential:

• Experience providing advanced administrative, adjudication, or client service support in a program delivery environment
• Experience supervising staff, coordinating workflow, and supporting quality assurance activities
• Experience interpreting and applying legislation, regulations, policies, and procedures to ensure compliance and provide guidance.
• Effective analytical and problem-solving skills
• Strong organizational skills with the ability to manage competing priorities, maintain accuracy, and meet deadlines
• Effective verbal communication skills
• Effective written communication skills
• Strong interpersonal skills with the ability to build and maintain effective working relationships with diverse staff, clients, and community partners
• Proficiency using Microsoft Office (Word, Excel, and Outlook) or case management, permitting, or similar systems
• Ability to work independently and make sound judgment
• Ability to work with sensitive and confidential information
• Ability to work with accuracy, thoroughness, and attention to detail

Conditions of Employment:

• Must be legally entitled to work in Canada
• Must provide and maintain a satisfactory Criminal Record Check or Criminal Record Check with Vulnerable Sector Search, may be required for certain positions.
• Must provide and maintain satisfactory Child Abuse Registry and / or Adult Abuse Registry Checks, may be required for certain positions.

Why Work For Manitoba Government?

The Manitoba government values its employees, recognizing the important role that each person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an attractive salary, pension plan, health and wellness benefits, and other supports to encourage work-life balance.

Financial Security

• Attractive salaries
• Defined pension plan
• Life insurance coverage
• Long-Term Disability Plan

Benefit Plan

• Employer paid health care benefits including health, dental and vision
• Extended health care for services such as physiotherapy, chiropractor, massages, acupuncture and more
• Annual health spending account for eligible employees

Commitment to Health and Wellness

• Employee and Family Assistance Program
• Paid time-off including sick leave, wellness days and family related leave days
• Flexible work arrangements for eligible positions
• Generous vacation entitlements, increasing with years of service
• Parental, maternity, and adoptive leave options

Professional Growth & Development

We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and leadership development programs to help achieve these goals.

Organizational Culture and Values

The Manitoba government is committed to a work environment and culture that values and recognizes every employee. When we look at Manitoba’s Public Service, we see a reflection of Manitoba’s diversity. We come from differing educational, cultural, and ethnic backgrounds and work in a wide array of jobs across the province, we are all public servants.

Impact on Manitoba’s Future

By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will impact both current and future generations.

Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.

Please be advised that job competitions for represented positions may be grieved by internal represented applicants. Should a selection grievance be filed, information from the competition file will be provided to the grievor's representative. Personal information irrelevant to the grievance and other information protected under legislation will be redacted.

We thank all who apply and advise that only those selected for further consideration will be contacted.