Operations Process Analyst I - Process Improvement & Training

FortisBC; Surrey; On-site; CAD 65,000 - 88,000; Full time

Job summary

FortisBC is seeking an Operations Process Analyst 1 to join our Surrey, BC team. The role focuses on investigating process breakdowns, analyzing procedures, and facilitating improvements across operations systems and processes.

You will document changes, support training, and coordinate with managers to ensure efficient process flows. The successful candidate brings a post-secondary certificate in a related field, at least three years of experience, and strong analytical, communication, and

Qualifications

• Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
• Minimum of three years directly related experience.
• Strong analytical and problem solving skills including ability to perform root cause analysis.
• Good interpersonal & organizational skills.
• Ability to work in unstructured team environments
• Competence in managing small-sized assignments
• Oral and written communications, presentation skills and adult training delivery ability.
• Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards.
• Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
• Knowledge of process improvement models.
• Valid BC Driver’s license.

Responsibilities

• Investigates reported process breakdowns and analyzes processes and procedures; performs gap analysis and determines root cause.
• Researches and identifies opportunities for process improvement.
• Documents and designs consistent, effective process flow charts and maps with managers and users.
• Analyses system maintenance problems and recommends actions for non-SAP and SAP applications.
• Maintains control of system business parameter tables and tests changes.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Communication skills

Education

Post-secondary certificate in business or computer technology

Job description

FortisBC is seeking an Operations Process Analyst 1 to join our Surrey, BC team. The role focuses on investigating process breakdowns, analyzing procedures, and facilitating improvements across operations systems and processes.

You will document changes, support training, and coordinate with managers to ensure efficient process flows. The successful candidate brings a post-secondary certificate in a related field, at least three years of experience, and strong analytical, communication, and