Operations Process Analyst 1

FortisBC; Surrey; On-site; CAD 65,000 - 88,000; Full time

Job summary

FortisBC is seeking an Operations Process Analyst 1 to join our Surrey, BC team. The role focuses on investigating process breakdowns, analyzing procedures, and facilitating improvements across operations systems and processes.

You will document changes, support training, and coordinate with managers to ensure efficient process flows. The successful candidate brings a post-secondary certificate in a related field, at least three years of experience, and strong analytical, communication, and

Qualifications

• Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
• Minimum of three years directly related experience.
• Strong analytical and problem solving skills including ability to perform root cause analysis.
• Good interpersonal & organizational skills.
• Ability to work in unstructured team environments
• Competence in managing small-sized assignments
• Oral and written communications, presentation skills and adult training delivery ability.
• Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards.
• Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
• Knowledge of process improvement models.
• Valid BC Driver’s license.

Responsibilities

• Investigates reported process breakdowns and analyzes processes and procedures; performs gap analysis and determines root cause.
• Researches and identifies opportunities for process improvement.
• Documents and designs consistent, effective process flow charts and maps with managers and users.
• Analyses system maintenance problems and recommends actions for non-SAP and SAP applications.
• Maintains control of system business parameter tables and tests changes.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Communication skills

Education

Post-secondary certificate in business or computer technology

Job description

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Operations Process Analyst 1

Location: Surrey, BC, CA

Branch: Gas
Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,926.00 Bi-weekly
Short-term Incentive Eligible: No
Workplace Flexibility: No
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

• Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis and determine root cause.
• Researches, observes and identifies opportunities for process improvement.
• Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps.
• Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems.
• Verifies changes/additions and maintains control of system business parameter tables.
• Manages the priority of corrective and adaptive system maintenance modifications for non-SAP applications and assists in the prioritization of corrective and adaptive system maintenance for SAP.
• Documents system changes, prepares test scripts and conducts user acceptance testing of all changes.
• Maintains records of test results for verification.
• Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes.
• Researches system enhancement requirements based on business needs.
• Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendation to resolve process breakdowns.
• Manages small assignments.
• Develops, maintains and publishes user documentation and training materials with respect to both systems and processes.
• Communicates both systems and process changes to users and other affected parties.
• Coaches users in the effective and consistent use of Operations systems and processes
• Provides end user system training, support, guidance and advice on existing operations systems and processes.
• Coordinates and conducts training sessions.

Responsibilities

• Completion of a recognized post-secondary certificate in a business related field or computer technology, or equivalent education.
• Minimum of three years directly related experience.
• Strong analytical and problem solving skills including ability to perform root cause analysis.
• Good interpersonal & organizational skills.
• Ability to work in unstructured team environments
• Competence in managing small-sized assignments
• Oral and written communications, presentation skills and adult training delivery ability.
• Working knowledge of the fundamentals of computer systems, software development lifecycle, system and application software, protocols and standards.
• Working knowledge of data processing, spreadsheet, statistical and specialized software in use in the department.
• Knowledge of process improvement models.
• Valid BC Driver’s license.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .