Operations Excellence & Analytics Manager

FortisBC; Surrey; Hybrid; CAD 111,000 - 131,000; Full time

Job summary

FortisBC is seeking an Operations Excellence & Analytics Manager in Surrey, BC to drive data-informed process improvements across Electric and Gas utilities. You will lead cross-functional teams, optimize performance, and advance sustainability initiatives aligned with corporate goals.

The role emphasizes strategic data analysis, change management, and strong collaboration with engineering and operations to achieve decarbonization targets and operational excellence.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Information Technology, Environmental Science, Business Analytics, or a related field from an accredited post-secondary institution.
• Minimum of eight (8) years of recent and relevant work experience.
• Demonstrated ability to provide leadership with focus on driving change and innovation through data-driven approaches.

Responsibilities

• Lead initiatives to optimize processes, reduce environmental impact, and maximize resource efficiency using data-driven insights.
• Collaborate with engineering, operations and other units to identify opportunities for innovation and sustainable practices.
• Drive continuous improvement and ensure alignment with corporate strategic direction and applicable regulations.

Skills

Leadership

Data analytics

Process design

Cross-functional collaboration

Communication skills

Sustainability knowledge

Problem solving

Ambiguity management

Education

Bachelor's degree (Engineering, Business Admin, IT, Environmental Science, Analytics)

Tools

Data analysis tools

Job description

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Operations Excellence & Analytics Manager

Location: Surrey, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Temporary
Expected Hiring Range: $111,100.00to $130,700.00 Annually
Short-term Incentive Eligible: No
Workplace Flexibility:No
Temp Duration: 24 months
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Working in accordance with the organization’s strategic vision, core values and leadership competencies, reporting to the Senior Manager, Business Performance, this position will play a pivotal role in integrating operational excellence and sustainability through data-driven strategies within both Electric and Gas utility companies. As part of the Business Performance team, the successful candidate will be knowledgeable in the areas of business process improvement, business intelligence, change management, sustainability, and project management.

Responsibilities

Responsibilities encompass leading initiatives to optimize processes, reduce environmental impact, and maximize resource efficiency while utilizing data-driven insights to make informed decisions. Collaborating closely with engineering, operations, and other business units, the manager will identify opportunities for innovation, implement sustainable practices, and use quantitative and qualitative data analytics to drive continuous improvement efforts. Additionally, the role involves fostering a culture of operational excellence and sustainable practices while ensuring alignment with corporate strategic direction and applicable regulations and guidelines.

• Ensures the success of Operations and Engineering business improvement projects by identifying, building, and implementing operational plans based on business area priorities.
• Provide expertise, oversight, and leadership along with technical direction to ensure alignment of business processes, systems technology, and corporate strategic initiatives.
• Responsible for the design of end-to-end business processes, including change management, and business intelligence.
• Work with Process Support team for implementation of process, technology changes, and post-implementation knowledge management.
• Create standardized, common, integrated business processes based on business priorities, organizational capability, and budgetary requirements.
• Analyze operational data to identify trends, areas for improvement, and opportunities for innovation.
• Represent Operations and Engineering in shaping sustainability and decarbonization strategies, and drive initiatives to meet Operations and Engineering’s clean growth pathway targets.
• Exceptional leadership with continuous and growth mindset.
• Stay abreast of industry trends, emerging technologies, and best operation practices to continually enhance our capabilities and performance.

Requirements

• Bachelor's Degree in Engineering, Business Administration, Information Technology, Environmental Science, Business Analytics, or a related field from an accredited post-secondary institution.
• Minimum of eight (8) years of recent and relevant work experience.
• Demonstrated ability to provide leadership with focus on driving change and innovation through data-driven approaches.
• Demonstrated strong business process design knowledge and familiarity with operations and engineering sustainable practices.
• Strong analytical skills and proficiency in data analysis tools and ability to translate data insights into actionable strategies.
• Familiarity with sustainability frameworks, industry standards, and utility sector practices.
• Demonstrated a proactive problem-solving and result-oriented approach, with ability to manage ambiguity and change.
• Demonstrate ability to gain the commitment of others and work effectively in a cross-disciplined team environment.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Knowledge of various applications software in use in the department and ability to become proficient with various software applications required to support operations and engineering activities.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .