Operations Officer II

Robertson & Company Ltd.; Mississauga; On-site; CAD 30,000 - 42,000; Full time

Job summary

Prime Hires is currently seeking an Operations Officer II for a 12-month contract in Mississauga, ON. The role offers onsite work with standard business hours and a $26/hour pay rate.

The candidate will support various banking operations, including reconciliation and international wires, and will report to a Team Manager. This position emphasizes accuracy, risk awareness, and customer service excellence.

Qualifications

• Post-secondary degree required.
• 2-4 years of banking or financial institute experience.
• 2-4 years of accounting/reconciliation background.
• 2-4 years of Debit/Credit transaction processing experience.
• 2-4 years of previous experience processing international wires.

Responsibilities

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contributes to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• E4Provide subject matter expertise for internal and external partners within defined areas.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and elevate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.

Skills

Banking experience

Accounting reconciliation

Debit/Credit processing

International wires

Education

Post-secondary degree

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer II to join our client in support of an existing vacancy.

Contract Period: 12 months with Potential to extend or convert

Pay Rate: $26 per hour

Location: Mississauga, ON

Location Type: Onsite

Business Hours: Monday – Friday, 8:00 AM – 4:00 PM

Job Responsibilities

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contributes to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• E4Provide subject matter expertise for internal and external partners within defined areas.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and elevate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.

Experience & Qualification Requirements

• Post-Secondary degree required.
• 2-4 years of banking or financial institute experience.
• 2-4 years of accounting/ reconciliation background.
• 2-4 years of Debit/Credit transaction processing experience.
• 2-4 years of previous experience processing international wires.
• Preferred prior experience in Operations.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.