Banking Operations Specialist II

Robertson & Company Ltd.; Mississauga; Presencial; CAD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Prime Hires is currently seeking an Operations Officer II for a 12-month contract in Mississauga, ON. The role offers onsite work with standard business hours and a $26/hour pay rate.

The candidate will support various banking operations, including reconciliation and international wires, and will report to a Team Manager. This position emphasizes accuracy, risk awareness, and customer service excellence.

Formación

• Post-secondary degree required.
• 2-4 years of banking or financial institute experience.
• 2-4 years of accounting/reconciliation background.
• 2-4 years of Debit/Credit transaction processing experience.
• 2-4 years of previous experience processing international wires.

Responsabilidades

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure.
• Positively contributes to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• E4Provide subject matter expertise for internal and external partners within defined areas.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and elevate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.

Conocimientos

Banking experience

Accounting reconciliation

Debit/Credit processing

International wires

Educación

Post-secondary degree

Descripción del empleo

Prime Hires is currently seeking an Operations Officer II for a 12-month contract in Mississauga, ON. The role offers onsite work with standard business hours and a $26/hour pay rate.

The candidate will support various banking operations, including reconciliation and international wires, and will report to a Team Manager. This position emphasizes accuracy, risk awareness, and customer service excellence.