Operations Officer I — Banking & Insurance (Hybrid)

National Bank; Markham; Hybrid; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Training program

Contract extension possible

Permanent conversion possible

Competitive compensation

Job summary

Randstad Canada is seeking an Operations Officer I to join a collaborative, high-performing operations team. The role involves a broad range of processing activities, assist with claims and projects, data entry, and vendor portal interactions within a back-office setting.

This entry-level position offers a strong path in banking and insurance, with hybrid work in Scarborough, ON, 6-month contract with potential extension or conversion, and a competitive pay rate of 22.43 CAD per hour.

Qualifications

• 0–2 years of administrative or operational experience.
• High School Diploma or higher education.
• Strong written and verbal communication.
• Proficient with MS Office, especially Excel and Outlook.
• Excellent attention to detail and organization.
• Ability to work in a team and meet SLAs.

Responsibilities

• Daily Operations: Execute salvage recovery activities, assist with claims processing, perform data entry, upload documents to vendor portals, and manage transactions via ministry portals.
• Reconciliation & Processing: Perform operational reconciliations and execute routine transactions accurately and on time, meeting established SLAs.
• Process Support: Investigate, refer, or elevate processing issues to appropriate internal partners to maintain high service quality.
• Data Management: Safely handle sensitive data, maintaining complete discretion and confidentiality in alignment with policies.
• Continuous Improvement: Identify opportunities to streamline processes, enhance service delivery, and support key business initiatives.
• Compliance: Adhere to internal regulations, enterprise frameworks, policies, and procedures.

Skills

Communication skills

Attention to detail

Team collaboration

Education

High School Diploma

Post-secondary education

Tools

Microsoft Excel

Outlook

Job description

Randstad Canada is seeking an Operations Officer I to join a collaborative, high-performing operations team. The role involves a broad range of processing activities, assist with claims and projects, data entry, and vendor portal interactions within a back-office setting.

This entry-level position offers a strong path in banking and insurance, with hybrid work in Scarborough, ON, 6-month contract with potential extension or conversion, and a competitive pay rate of 22.43 CAD per hour.