Operations Officer - 58822 - Toronto

Randstad Canada; Toronto; Hybrid; CAD 32,000 - 45,000; Full time

Benefits offered by this job

Enterprise exposure

Contract extension

Process improvement

Supportive culture

Downtown Toronto

Job summary

Randstad Canada is seeking a detail-oriented Operations Support Specialist to join its Toronto-based team. The role focuses on end-to-end transfers across retail accounts, registered plans, and digital wallets during peak volume periods.

You will audit documentation, resolve issues with internal and external partners, and use Excel macros to handle high-volume data, while adhering to SLAs and regulatory guidelines.

Qualifications

• Post-secondary degree or diploma in Finance, Accounting, Business Administration, or a related field.
• 5–7 years of professional experience in financial services, banking operations, or accounting environments.
• Familiarity with Canadian retail banking products and registered plans (e.g., TFSAs, RSPs, FHSAs, RIFs).
• Strong command of Microsoft Office applications, with intermediate-to-advanced proficiency in Microsoft Excel (experience leveraging macros is highly preferred).
• Excellent written and verbal communication skills for cross‑departmental coordination.

Responsibilities

• Review and process daily transfer requests between retail accounts, registered plans, and digital wallets.
• Audit incoming transfer documentation for compliance with guidelines and regulations.
• Identify deficiencies or roadblocks and coordinate with internal/external partners to amend issues.
• Utilize advanced Excel functions (including macros) and internal applications to process high‑volume data efficiently.
• Act as a liaison between internal partners and external parties to handle follow‑ups and status updates.
• Investigate non-standard/high-risk activities and escalate to senior management as needed.
• Maintain confidentiality and adhere to regulatory frameworks (AML, continuity).
• Participate in daily team huddles and contribute to process improvements.

Skills

Attention to detail

Time management

Analytical thinking

Communication

Education

Finance/Accounting/Business Administration degree

Tools

Excel (macros)

MS Office

Job description

We are seeking a detail-oriented, proactive, and efficient Operations Support Specialist to join a high-performing operations team supporting enterprise-wide account transfer activities. In this role, you will play a critical part during peak volume season by managing daily end-to-end transfers across retail accounts, registered plans, and digital wallets.

This position offers hands‑on operational experience in a fast‑paced banking environment, strong management support, and direct opportunities to identify procedural gaps and contribute to process improvement initiatives.

Location: Toronto, ON (Hybrid – 4 days onsite: Monday to Thursday)

Position Type: 6-Month Contract (Extension and Permanent Conversion Possible)

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (Overtime available as needed)

Number of Positions: 3

Pay Rate $28

Advantages

• Enterprise Exposure: Gain comprehensive, hands‑on exposure to broad operations and cross‑functional financial transfer mechanisms across a major financial institution.
• Career Growth: Excellent "foot-in-the-door" contract opportunity with potential for extension or permanent placement based on business demand and performance.
• Process Improvement Experience: Direct involvement in identifying operational gaps and working on active continuous improvement projects.
• Supportive Culture: Work within an engaging, 12‑member high‑performing team with robust initial training (4 weeks of hands‑on training) and strong management guidance.
• Convenient Location: Central corporate location in downtown Toronto (Bloor St. West) close to transit hubs.

Responsibilities

Operations & Account Processing

• Review and process daily transfer requests between retail accounts, registered plans (TFSAs, RSPs, FHSAs, RIFs), and digital wallets, ensuring complete accuracy and strict adherence to established SLAs.
• Audit incoming transfer documentation to ensure all paperwork is in good order and complies with internal guidelines and industry regulations.
• Identify document deficiencies or operational roadblocks, working proactively with internal and external partners to amend issues prior to processing.
• Utilize advanced Microsoft Excel functions (including macros) and internal applications to process high‑volume, repetitive data efficiently.

Escalations & Stakeholder Communication

• Act as a primary liaison between internal partners (90%) and external parties (10%) to handle follow‑ups, resolve escalations, and communicate status updates on processing requests.
• Investigate non‑standard or high‑risk activities and elevate complex operational issues to senior management or specialized support teams as appropriate.
• Maintain strict confidentiality when handling sensitive customer financial data and adhere strictly to enterprise regulatory frameworks (e.g., AML, Business Continuity).

Process Improvement & Team Collaboration

• Participate in daily 30‑minute team huddles to review workload allocation, priority desks, and operational updates.
• Identify pain points, procedural gaps, and operational bottlenecks within daily workflows and offer suggestions to improve service quality and delivery.
• Support ongoing business initiatives and special projects aimed at strengthening operating models and elevating service quality.

Qualifications

• Education: Post‑secondary degree or diploma in Finance, Accounting, Business Administration, or a related field.
• Experience: 5–7 years of overall professional experience, with a strong background in financial services, banking operations, or accounting environments.
• Banking Knowledge: Familiarity with Canadian retail banking products and registered plans (e.g., TFSAs, RSPs, FHSAs, RIFs).
• Technical Proficiency: Strong command of Microsoft Office applications, with intermediate-to-advanced proficiency in Microsoft Excel (experience leveraging macros is highly preferred). Comfort navigating computer applications quickly using keyboard shortcuts.
• Communication Skills: Excellent written and verbal communication skills required for clear, professional email correspondence and cross‑departmental coordination.
• Analytical & Detail Focus: Proven ability to process high‑volume, repetitive tasks accurately with exceptional attention to detail, strong critical thinking, and mathematical skills.
• Time Management: Highly organized, self‑motivated, and capable of prioritizing individual workloads to consistently meet tight deadlines in a fast‑paced setting.

Nice-to-Have Skills

• At least 1 year of direct trade processing or back‑office banking operational experience.
• Understanding of cash and treasury products (e.g., money market, foreign exchange spots/forwards, loans, deposits).

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.