Associate, Operations - DS Cash Control

RBC; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Bonuses and flexible benefits

Stock where applicable

World-class training program

Challenging work

Job summary

RBC in Toronto, ON, is seeking a detail-oriented team member to support daily task processing within Wealth Management platforms including RBC Express, Service Link, JEFE, and BTS. You will balance workloads, meet SLAs, and may work overtime during peak periods such as RRSP season.

The role emphasizes cross-training across groups, accuracy, and outstanding client service as you handle wires, payments, deposits, new accounts, and related inquiries.

Qualifications

• High school diploma or equivalent.
• Ability to handle multiple task and be able to prioritize.
• Ability to handle high volume at peak times in a fast pace enviroment.
• Be able to work overtime when required to meet SLA’s and high volumes at peak time.

Responsibilities

• Will be cross trained within the teams to be able to prioritize work and assist where it is mostly needed
• Assist with processing outgoing wires, bill payments, cheque deposits, pension returns, new accounts, JEFE processing and Service link request and Inquiries.

Skills

Active Learning

Communication

Critical Thinking

Customer Service

Operational Delivery

Process Improvements

Time Management

Education

High school diploma or equivalent

Tools

RBC Express

BTS

JEFE

Servicelink

Excel

Job description

Job Description

What is the opportunity?

You will be helping a team of seven individuals with the processing of daily task using systems such as RBC Express, Service Link, JEFE, BTS. Assist where required to balance in work volumes and must be able to meet SLA’s, be prepare to put in some overtime when require as volume fluctuate throughout the months and during RRSP season.

What will you do?

• Will be cross trained within the teams to be able to prioritize work and assist where it is mostly needed
• Assist with processing outgoing wires, bill payments, cheque deposits, pension returns, new accounts, JEFE processing and Service link request and Inquiries.

What you need to succeed?

Must haves:

• High school diploma or equivalent
• Ability to handle multiple task and be able to prioritize
• Ability to handle high volume at peak times in a fast pace enviroment
• Be able to work overtime when required to meet SLA’s and high volumes at peak time.
• Strong customer service, be able to follow our model of Client’s Frist attitude.
• Be able to understand when a request is urgent and how to resolve it.
• Be willing to cross train within the group to perform various duties as requested.
• Attention to details is a must requirement.
• Ability to work independently and within a team environment

Nice-to-have:

• High accuracy in processing, be able to provide assistance to other team members when required.
• Knowledge of RBC Express, BTS, JEFE, Servicelink and Excel

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive and high performing team
• A world-class training program in financial services
• Opportunities to a challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Note** :**

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.