Operations Manager, Insurance Brokerage

ecl.vincere.io; Saint John; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Company pension

Dental and life insurance

Disability coverage

Paid time off

Wellness initiatives

Job summary

ecl.vincere.io is seeking an Operations Manager for an in-office/hybrid role with a New Brunswick insurance brokerage. You will partner with senior leadership to shape operations, technology adoption, and organizational growth across multiple locations.

You will lead day-to-day operations, develop people, drive strategic initiatives, and expand client relationships in a growing brokerage. This role offers broad exposure to operations, business development, and change management.

Qualifications

• Proven leadership or management experience within insurance or financial services.
• Strong communication, interpersonal and relationship-building skills.
• NB Broker License with CAIB designation and knowledge of brokerage operations.

Responsibilities

• Provide operational leadership across multiple locations with senior leadership alignment.
• Lead people development, engagement, onboarding, and performance management.
• Partner with leadership on strategic priorities and growth initiatives.
• Drive business development and strengthen client relationships in the market.
• Support technology adoption and process improvement across the organization.
• Foster cross-office collaboration and balance strategy with day-to-day needs.

Skills

Leadership

Communication

Team management

Relationship-building

Strategic thinking

Problem-solving

Change management

Education

New Brunswick Broker License with CAIB designation

Job description

Operations Manager, Insurance Brokerage

Type: In-Office/Hybrid | New Brunswick

About Our Client

Our client is a well-established and growing independent insurance brokerage with a strong regional presence across New Brunswick. With multiple offices serving communities throughout the province, the organization has built its reputation on trusted advice, personalized service, and long-standing client relationships across both personal and commercial insurance.

This is an exciting time to join the organization as it continues to grow and evolve. The brokerage is focused on strengthening its operations, investing in its people and technology, and building on a strong foundation of community relationships and industry expertise.

As Operations Manager, you will have the opportunity to work closely with senior leadership and play a meaningful role in shaping the future of the organization. This is a broad leadership position that goes well beyond day-to-day administration, offering exposure to people leadership, operational strategy, business development, technology, and organizational growth.

For an experienced insurance professional who is ready to broaden their impact and take the next step in their leadership career, this role offers the opportunity to become a key member of the leadership team and grow alongside an expanding brokerage.

Key Responsibilities

As the Operations Manager, you will provide leadership across the brokerage's day-to-day operations while partnering with senior leadership on strategic priorities and long-term growth. Your responsibilities will include:

• Operational Leadership:
  • Provide oversight and leadership of daily brokerage operations across multiple locations, ensuring teams have the support and resources needed to perform effectively.
  • Identify opportunities to improve workflows, processes, and organizational effectiveness while maintaining a strong focus on client service.
• People Leadership & Development:
  • Support employee engagement, recruitment, onboarding, development, and performance management.
  • Build a positive, collaborative culture by providing coaching, guidance, and leadership to employees at various levels of the organization.
• Strategic Partnership:
  • Work closely with senior leadership to support business decisions, organizational priorities, and strategic initiatives.
  • Bring sound judgement and practical insight to discussions surrounding the continued growth and direction of the brokerage.
• Business Development & Growth:
  • Contribute to business development initiatives, relationship management, and opportunities to expand the brokerage's presence in the market.
  • Support initiatives designed to strengthen client relationships and position the organization for continued growth.
• Technology & Process Improvement:
  • Support the adoption of new technology and identify opportunities to leverage systems and processes to improve efficiency.
  • Help lead organizational change initiatives and ensure teams are supported throughout periods of growth and transition.
  • Organizational Collaboration:
    • Foster strong communication and collaboration across offices, departments, and leadership.
    • Balance strategic priorities with hands-on involvement in the day-to-day needs of the business.

  Qualifications

  To succeed in this role, candidates should demonstrate the following:

  • Education & Experience:
    • Proven leadership or management experience within insurance, financial services, professional services, or a comparable environment.
    • A strong understanding of insurance brokerage operations and the ability to effectively lead teams and competing priorities.
    • New Brunswick Broker License with CAIB designation.
  • Technical Skills:
    • Comfortable working with insurance brokerage technology, systems, and evolving digital tools.
    • Strong understanding of operational processes and the ability to identify opportunities for improvement and greater efficiency.
  • Key Competencies:
    • Strong communication, interpersonal, and relationship-building skills.
    • Demonstrated ability to lead, coach, motivate, and develop people.
    • Strong business acumen, problem-solving ability, and sound judgement.
    • A collaborative, practical, and hands‑on leadership style.
    • Ability to move comfortably between strategic planning and day‑to‑day operational priorities.
    • A proactive mindset and genuine interest in taking on increasing leadership responsibility.

  Why This Opportunity?

  • Leadership Exposure: Work directly alongside senior leadership and have a voice in important business decisions.
  • Meaningful Impact: Play a key role in strengthening operations and helping shape the future of a growing brokerage.
  • Broad Scope: Gain exposure across operations, people leadership, business development, technology, and strategic planning.
  • Leadership Growth: Build your experience and influence with the potential to grow into an increasingly senior leadership role.
  • Community Connection: Join an organization deeply connected to the New Brunswick communities it serves.
  • Comprehensive Benefits: Enjoy a range of benefits including company pension, dental and life insurance, disability coverage, paid time off, wellness initiatives, and more.

  In accordance with Canadian immigration laws, priority will be given to Canadian citizens and permanent residents. Learn more: www.cic.gc.ca.