Operations Manager - Fairfield Edmonton, AB

Marriott Fort Collins, Colorado; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Operations Manager for its Edmonton location. This role involves overseeing hotel functions to ensure exceptional guest experiences and financial success. You'll lead a team, manage budgets, and implement company programs, all while fostering a culture of service excellence. If you are passionate about hospitality and have a knack for leadership, this opportunity offers a pathway to career growth and the chance to make a significant impact in a team-driven environment.

Benefits

Medical, Dental, Vision coverage

Vacation and holiday pay

Career growth and management training programs

Reduced room rates across the portfolio

Perks including movie tickets and attractions

RSP with company match

Employee assistance programs

Discounts and insurance

Parental leave

Referral programs

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards.
• Strong analytical, decision-making, and communication skills.

Responsibilities

• Manage Human Resources to attract, retain, and motivate employees.
• Develop and manage the group's annual budget and business plans.
• Resolve customer complaints promptly to maintain high satisfaction levels.

Skills

Hospitality Management

Analytical Skills

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Job Title: Operations Manager

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a remarkable Operations Manager for the Fairfield Edmonton International Airport, Edmonton, AB.

Job Purpose:

Plan and manage the hotel's functions (Front Office, Housekeeping, Laundry, F&B) to achieve customer satisfaction and quality service while meeting or exceeding financial goals. Responsible for short and long-term planning and daily operations, developing budgets, marketing plans, and objectives, and managing within approved plans. Provide warm, knowledgeable service and helpful guidance to reassure guests they made the right choice to stay with us.

Key Responsibilities:

1. Manage Human Resources to attract, retain, and motivate employees; hire, train, develop, coach, conduct performance reviews, resolve issues, communicate openly, discipline, and terminate as appropriate.
2. Develop and manage the group's annual budget, business/marketing plans, forecasts, and objectives to meet or exceed expectations.
3. Implement company programs (franchise and local), develop local programs and procedures, and ensure compliance with SOPs, safety regulations, and all legal requirements to deliver quality service and customer satisfaction.
4. Resolve customer complaints promptly to maintain high satisfaction levels.
5. Follow emergency procedures and train staff to ensure safety for guests, staff, and assets.
6. Promote accident prevention programs to minimize liabilities and expenses.
7. Oversee maintenance and sanitation of the hotel to protect assets and ensure quality service.
8. Act as the General Manager in their absence.

Qualifications and Requirements:

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards.
• Advanced knowledge of hospitality and business management.
• Strong analytical, decision-making, and communication skills.
• Excellent literacy and verbal skills for reports and guest interactions.
• Ability to visually inspect the hotel and walk through all areas.

Additional Qualities:

• Passion for people and service.
• Strong communication skills for interacting with guests and staff.
• Proficient in reading, writing, and basic math.
• Problem-solving and training abilities.
• Flexible schedule including nights, weekends, and holidays.

Benefits:

• Team-driven culture and values.
• Medical, Dental, Vision coverage.
• Vacation and holiday pay.
• Career growth and management training programs.
• Reduced room rates across the portfolio.
• Perks including movie tickets and attractions.
• RSP with company match, employee assistance, discounts, insurance, parental leave, and referral programs.