Operations Manager - Fairfield Edmonton, AB

The Henry Hotel, Dearborn, MI; Edmonton; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to lead hotel functions, ensuring exceptional guest experiences while meeting financial objectives. This role involves strategic planning, managing a diverse team, and maintaining high standards of service across all departments. With a focus on employee development and customer satisfaction, the successful candidate will thrive in a dynamic environment that values teamwork and service excellence. Join a culture that prioritizes growth and offers amazing benefits, including medical coverage, career advancement opportunities, and employee discounts.

Benefits

Medical/Dental/Vision

Vacation & Holiday Pay

Career Growth Opportunities

Reduced Room Rates

Employee Assistance Program

Employee Discount

Life Insurance

Parental Leave

Referral Program

Third Party Perks

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes.
• Advanced knowledge of hospitality and business management.

Responsibilities

• Manage hotel operations to achieve guest satisfaction and financial goals.
• Develop and implement annual budget and marketing plans.
• Oversee compliance with safety regulations and SOPs.

Skills

Hospitality Management

Communication Skills

Problem-Solving

Budget Management

Team Leadership

Education

High School Diploma

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Fairfield Edmonton International Airport, Edmonton, AB!

Job Purpose:

Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, F&B) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. The position is responsible for short and long-term planning and day-to-day operations of the above areas in the hotel. Develops and recommends the budget, marketing plans, and objectives and manages within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

1. Manage the Human Resources in the group to attract, retain and motivate employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication channels, discipline and terminate, as appropriate.
2. Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts, and objectives to meet/exceed management expectations.
3. Implement company programs (company/franchise), develop local programs and procedures, and manage the operations of the group, ensuring compliance with SOPs, safety regulations, and all other laws and regulations to ensure optimal quality service and customer satisfaction.
4. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
5. Comply with emergency procedures and train Departmental Ambassadors to ensure safety for guests, staff, and assets.
6. Promote an accident prevention program to minimize liabilities and expenses.
7. Manage the maintenance and sanitation of the front and back of the house to protect assets, comply with regulations, and ensure quality service and customer satisfaction.
8. Assume the responsibilities of the General Manager in their absence.

Qualifications and Requirements:

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

This job requires the ability to perform the following:

1. Requires advanced knowledge of the hospitality and business management fields.
2. Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
3. Requires studying, analyzing, and interpreting complex activities or information to improve practices or develop new approaches.
4. Ability to make decisions with only general policies and procedures for guidance and keep the General Manager informed of the general direction.
5. Requires highly developed communication skills in leading Ambassadors and guest satisfaction.
6. Must have excellent speech and written skills to communicate effectively with managers, guests, and Ambassadors.
7. Must possess excellent literacy skills for reports, policies, and procedures.
8. Must have vision ability to visually inspect the hotel.
9. Must have mobility to walk through the front and back of the hotel.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are frequently used for paperwork, logging issues/complaints/requests, etc.
• Basic math skills are often used when handling cash or credit transactions.
• Problem-solving, reasoning, motivating, and training abilities are frequently employed.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Career Growth Opportunities/Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• RSP with Company Match
• Employee assistance program
• Employee discount
• Life insurance
• Parental leave
• Referral program