Operations Manager - Fairfield Edmonton, AB

Outpost Shenandoah Stanarsville VA; Edmonton; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee hotel functions at a premier airport location. This role involves managing front office operations, housekeeping, and guest services while ensuring compliance with industry standards. The ideal candidate will have a passion for hospitality, strong communication skills, and the ability to lead and motivate staff. Join a team that values culture and offers career growth opportunities, all while delivering exceptional service to guests. This is a fantastic opportunity to make a significant impact in a fast-paced environment.

Benefits

Medical, Dental, Vision Insurance

Vacation and Holiday Pay

Career Growth Opportunities

Reduced Room Rates

Employee Assistance Program

Life Insurance

Parental Leave

Referral Program

Qualifications

• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards.
• Ability to analyze information for improvements.

Responsibilities

• Manage HR functions to attract and retain employees.
• Develop and manage annual budget and marketing plans.
• Ensure compliance with safety regulations and SOPs.

Skills

Hospitality Management

Communication Skills

Problem-Solving

Staff Management

Budget Management

Education

High School Diploma

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Fairfield Edmonton International Airport, Edmonton, AB!

Job Purpose:

Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, comp F&B) to achieve customer (guest, employee, corporate, and owner) satisfaction and quality service while meeting/exceeding financial goals. The position is responsible for short and long-term planning and day-to-day operations of these areas. Develops and recommends the budget, marketing plans, and objectives, managing within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities:

1. Manage Human Resources to attract, retain, and motivate employees; hire, train, develop, empower, coach, counsel, conduct performance and salary reviews, resolve problems, provide open communication, discipline, and terminate as appropriate.
2. Develop, recommend, implement, and manage the group's annual budget, business/marketing plan, forecasts, and objectives to meet/exceed expectations.
3. Implement company programs (company/franchise), develop local programs and procedures, and manage operations ensuring compliance with SOPs, safety regulations, and all relevant laws to ensure quality service and customer satisfaction.
4. Resolve customer complaints to maintain high levels of customer satisfaction and quality.
5. Comply with emergency procedures and train departmental staff to ensure safety for guests, staff, and assets.
6. Promote an accident prevention program to minimize liabilities and expenses.
7. Manage maintenance and sanitation of the hotel to protect assets, ensure compliance, and uphold service quality.
8. Act as General Manager in their absence.

Qualifications and Requirements:

High School diploma or secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards and processes.

Skills and Abilities:

• Advanced knowledge of hospitality and business management.
• Ability to analyze complex information and develop improvements or new approaches.
• Decisiveness based on general policies, with communication to the General Manager.
• Excellent communication skills for leading staff and guest interactions.
• Proficiency in written and verbal communication for reports and policies.
• Visual inspection ability and mobility within the hotel premises.

Other Requirements:

• Passion for people and service.
• Strong communication skills for guest and employee interactions.
• Proficiency in reading, writing, and basic math.
• Problem-solving, motivation, and training skills.
• Flexible schedule including nights, weekends, and holidays.

Amazing Benefits At A Glance:

• Team-driven and values-based culture.
• Medical, Dental, Vision insurance.
• Vacation and holiday pay.
• Career growth opportunities and manager training programs.
• Reduced room rates across the portfolio.
• Third-party perks (movie tickets, attractions, etc.).
• RSP with company match.
• Employee assistance program.
• Employee discount, life insurance, parental leave, and referral program.