Operations Manager - Fairfield Edmonton, AB

The Vanguard, Ann Arbor, MI; Edmonton; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Operations Manager to oversee various hotel functions at the Edmonton International Airport location. This role involves managing front office, housekeeping, and food & beverage operations, ensuring exceptional guest experiences while meeting financial objectives. The ideal candidate will possess strong leadership skills, advanced hospitality knowledge, and a passion for service. Join a team that values growth and offers amazing benefits, including medical insurance and career advancement opportunities, in a vibrant and supportive work environment.

Benefits

Medical, Dental, Vision insurance

Vacation & Holiday pay

Career growth opportunities

Reduced room rates

Employee assistance program

Employee discounts

Life insurance

Parental leave

Referral program

Qualifications

• Advanced knowledge of hospitality and business management fields.
• Strong communication skills for leading staff and guest satisfaction.

Responsibilities

• Manage hotel operations to achieve customer satisfaction and financial goals.
• Develop and manage the annual budget and marketing plans.

Skills

Hospitality Management

Communication Skills

Problem-Solving

Decision-Making

Customer Service

Education

High School Diploma

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Operations Manager for the Fairfield Edmonton International Airport, Edmonton, AB!

Job Purpose:

Plan and manage the following functions of the hotel (Front Office, Housekeeping, Laundry, F&B) to achieve customer (guest, employee, corporate, and owner) satisfaction and quality service while meeting/exceeding financial goals. The position is responsible for short and long-term planning and day-to-day operations of these areas in the hotel. Develops and recommends the budget, marketing plans, and objectives, and manages within those approved plans. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Manage Human Resources to attract, retain, and motivate employees; hire, train, develop, empower, coach, and counsel; conduct performance and salary reviews; resolve problems; provide open communication channels; discipline and terminate as appropriate.
• Develop, recommend, implement, and manage the group's annual budget, business/marketing plan, forecasts, and objectives to meet or exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures, and manage the operations of the group, ensuring compliance with SOPs, safety regulations, and all other federal, state, and local laws to ensure quality service and customer satisfaction.
• Resolve customer complaints appropriately to maintain high customer satisfaction and quality.
• Comply with emergency procedures and train departmental staff to ensure safety for guests, staff, and assets.
• Promote accident prevention programs to minimize liabilities and expenses.
• Manage maintenance and sanitation to protect assets, ensure regulatory compliance, and deliver quality service.
• Assume the responsibilities of the General Manager in their absence.

Qualifications and Requirements:

High School diploma or secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

This job requires the ability to perform the following:

• Advanced knowledge of hospitality and business management fields.
• Working knowledge of major areas and ability to communicate that information effectively.
• Ability to analyze complex activities or information to improve practices or develop new approaches.
• Decision-making with general policies and procedures, keeping the General Manager informed.
• Highly developed communication skills for leading staff and guest satisfaction.
• Excellent verbal and written communication skills for interaction with managers, guests, and staff.
• Strong literacy skills for reports, policies, and procedures.
• Vision ability for visual inspections.
• Mobility to walk through all hotel areas.

Other:

• Passion for people and service.
• Strong communication skills for guest and employee interactions.
• Reading and writing abilities for documentation and communication.
• Basic math skills for handling cash or credit transactions.
• Problem-solving, reasoning, motivating, and training abilities.
• Flexibility to work nights, weekends, and holidays.

Amazing Benefits At A Glance:

• Team-driven and values-based culture.
• Medical, Dental, Vision insurance.
• Vacation & Holiday pay.
• Career growth opportunities and manager training programs.
• Reduced room rates across the portfolio.
• Third-party perks (movie tickets, attractions, etc.).
• RSP with company match.
• Employee assistance program.
• Employee discounts.
• Life insurance.
• Parental leave.
• Referral program.