Operations Manager

Save-On-Foods; Westbank First Nation #9; On-site; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Get paid every Friday!

Exclusive team member offers and discs

Benefits & pension eligibility.

Wellness and team member assistance

Educational reimbursement & schlarship

Opportunities to learn and grow.

Job summary

Save-On-Foods is hiring an Operations Manager for our West Kelowna region. This full-time role oversees the store team, driving customer-first service, health and safety, merchandising and front-end operations with strong leadership.

Ideal candidates have 2-3 years of team leadership, a Food Safe Certification, and business education. Experience in Fresh departments is a plus and strong computer skills are required. Competitive pay with benefits and growth opportunities.

Qualifications

• 2-3 years of experience leading a team and supporting store operations.
• Food Safe Certification.
• Post-secondary education in a business-related field is an asset.
• Experience working in the Fresh department(s) in a retail environment is an asset.
• Proficiency with computer applications.

Responsibilities

• Lead the store team as coach, mentor and resource to foster a positive customer-first environment.
• Support the Assistant Store Manager in operating excellence across customer experience, health and safety, merchandising and front-end operations.
• Assist with recruitment, training, performance management, rewards/recognition and conflict resolution.
• Communicate key messages to ensure alignment with business objectives.
• Implement strategies to grow sales and customer loyalty.
• Review business/HR metrics and dashboards to monitor store performance.
• Analyze income statements with the management team to improve profit and performance.
• Support inventory and stocktaking in all store areas.
• Perform duties across the store, including lifting up to 50 lbs and standing long hours.

Skills

Team leadership

Communication

Interpersonal skills

Emotional intelligence

Problem solving

Decision making

Organization

Prioritization

Education

Food Safe Certification

Post-secondary education in business

Proficiency with computer applications

Tools

Computer applications

Job description

With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.’s Most Loved Brand and certified a Great Place to Work®.

Western Canada’s premier food destination, Urban Fare offers great food, unparalleled selections, expert staff and an environment designed to inspire and excite. With a unique assortment of products, Urban Fare’s amazing team of food experts deliver world-class service to customers seeking an exceptional food shopping experience. Urban Fare is a division of Pattison Food Group Ltd. and certified a Great Place to Work®.

We are hiring for an Operations Manager at our location in .

We are hiring for an Operations Manager at our location in .

This is a full-time position, 40 hours per week, and the successful applicant must have open availability.

You will be responsible for:

• Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service.
• Supporting the Assistant Store Manager execute and achieve operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations.
• Assisting with team member related matters (e.g., recruitment, training, performance management, rewards/recognition, succession planning, administration of the collective agreement (if applicable), and conflict resolution).
• Communicating key messages to the store team to ensure alignment with business objectives.
• Ensuring the successful implementation of strategies to grow sales and customer loyalty.
• Reviewing and analyzing business/HR metrics and dashboards to monitor store performance.
• Supporting the Assistant Store Manager in reviewing and analyzing income statements and working with the management team to identify opportunities to meet targets, grow profit and improve store performance.
• Supporting inventory and stocktaking in all areas of the store.
• Performing all job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments.

You have:

• 2-3 years of experience leading a team and supporting store operations.
• Food Safe Certification.
• A post-secondary education in a business related field is an asset.
• Experience working in the Fresh department(s) in a retail environment is an asset.
• Experience and/or knowledge with:
  • Achieving sales targets and profitability.
  • Financial planning and budgeting.
  • Developing and executing merchandising plans.
  • Human Resources (e.g. recruitment and onboarding, health and safety, coaching and mentoring).
  • Employee Relations and knowledge of the collective agreement (if applicable).
  • Scheduling.
• Proficiency with computer applications.

You are:

• A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and awareness.
• Self-aware, empathetic, and possess a high level of Emotional Intelligence (EQ).
• An effective leader with strong communication, interpersonal and relationship building skills.
• Resilient with the ability to thrive in a fast-paced and dynamic environment.
• Results-oriented with strong problem-solving and decision-making abilities.
• Organized with effective prioritization skills.

Here are some of the perks we offer:

• Get paid every Friday!
• Exclusive team member offers and discounts.
• Benefits & pension eligibility.
• Wellness and team member assistance program.
• Educational reimbursement & scholarship opportunities.
• Opportunities to learn and grow.

Compensation Details:

$56,000.00 - $62,000.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

Join our Team!

Come be part of an energetic and inclusive team where we work together to have fun and achieve our goals. If you are a positive, customer-focused individual, we would love to hear from you. Apply today and join our growing team!