Operations Manager

Kibbi Technologies Inc.; West Kelowna; On-site; CAD 56,000 - 62,000; Full time

Benefits offered by this job

Exclusive team member offers

Benefits & pension eligibility

Wellness program

Educational reimbursement & scholarhip

Opportunites to learn and grow

Friday pay

Job summary

Save-On-Foods is seeking an Operations Manager for our Western Canada location. This full-time role focuses on leading the store team, coaching, and ensuring customer-first service while upholding health and safety standards.

The position requires 2–3 years of leadership experience, Food Safe Certification, and a business-related degree (asset). You will support the Assistant Store Manager with operational excellence, recruitment, budgeting, and profitability initiatives.

Qualifications

• 2-3 years of experience leading a team and supporting store operations.
• Food Safe Certification.
• Post-secondary education in a business-related field is an asset.
• Experience in the Fresh department or retail environment is an asset.
• Experience with achieving sales targets and profitability; financial planning and budgeting.
• Scheduling and human resources knowledge (recruitment, onboarding, coaching).

Responsibilities

• Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service.
• Supporting the Assistant Store Manager execute and achieve operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations.
• Assisting with team member related matters (e.g., recruitment, training, performance management, rewards/recognition, succession planning, administration of the collective agreement, and conflict resolution).
• Communicating key messages to the store team to ensure alignment with business objectives.
• Ensuring the successful implementation of strategies to grow sales and customer loyalty.
• Reviewing and analyzing business/HR metrics and dashboards to monitor store performance.
• Supporting inventory and stocktaking in all areas of the store.

Skills

Team leadership

Coaching

Communication

Problem solving

Education

Post-secondary education in business field

Tools

Computer proficiency

Job description

With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group Ltd., Save-On-Foods is B.C.’s Most Loved Brand and certified a Great Place to Work®.

Western Canada’s premier food destination, Urban Fare offers great food, unparalleled selections, expert staff and an environment designed to inspire and excite. With a unique assortment of products, Urban Fare’s amazing team of food experts deliver world-class service to customers seeking an exceptional food shopping experience. Urban Fare is a division of Pattison Food Group Ltd. and certified a Great Place to Work®.

We are hiring for an Operations Manager at our location in .

We are hiring for an Operations Manager at our location in .

This is a full-time position, 40 hours per week, and the successful applicant must have open availability.

• Leading the store team, acting as a coach, mentor, and resource while fostering a positive team environment focused on Always Customer First service.
• Supporting the Assistant Store Manager execute and achieve operational excellence through customer experience, health and safety, food safety, merchandising, and front end operations.
• Assisting with team member related matters (e.g., recruitment, training, performance management, rewards/recognition, succession planning, administration of the collective agreement (if applicable), and conflict resolution).
• Communicating key messages to the store team to ensure alignment with business objectives.
• Ensuring the successful implementation of strategies to grow sales and customer loyalty.
• Reviewing and analyzing business/HR metrics and dashboards to monitor store performance.
• Supporting the Assistant Store Manager in reviewing and analyzing income statements and working with the management team to identify opportunities to meet targets, grow profit and improve store performance.
• Supporting inventory and stocktaking in all areas of the store.
• Performing all job duties throughout the store as needed, including lifting weight (up to 50 lbs), standing for long periods of time, and working in hot/cold environments.

• 2-3 years of experience leading a team and supporting store operations.
• Food Safe Certification.
• A post-secondary education in a business related field is an asset.
• Experience working in the Fresh department(s) in a retail environment is an asset.
• Experience and/or knowledge with:
  • Achieving sales targets and profitability.
  • Financial planning and budgeting.
  • Developing and executing merchandising plans.
  • Human Resources (e.g. recruitment and onboarding, health and safety, coaching and mentoring).
  • Employee Relations and knowledge of the collective agreement (if applicable).
  • Scheduling.
• Proficiency with computer applications.

• A leader that embodies and demonstrates our leadership competency model through communication, collaboration, initiative and awareness.
• Self-aware, empathetic, and possess a high level of Emotional Intelligence (EQ).
• An effective leader with strong communication, interpersonal and relationship building skills.
• Resilient with the ability to thrive in a fast-paced and dynamic environment.
• Results-oriented with strong problem-solving and decision-making abilities.
• Organized with effective prioritization skills.

• Get paid every Friday!
• Exclusive team member offers and discounts.
• Benefits & pension eligibility.
• Wellness and team member assistance program.
• Educational reimbursement & scholarship opportunities.
• Opportunities to learn and grow.

Compensation Details:

$56,000.00 - $62,000.00

The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.