Operations Manager

Domus Building Cleaning Company Ltd.; Toronto; On-site; CAD 75,000 - 110,000; Full time

Benefits offered by this job

Career progression

Salary & benefits package

Vehicle allowance

Job summary

Domus Building Cleaning Company Ltd. is seeking an Operations Manager to oversee multiple sites (Scarborough, ON) and drive performance, client satisfaction, and growth. You will coordinate subcontractors, manage budgets, and ensure service quality while acting as the primary liaison with clients.

The role requires leadership in a fast-paced environment, strong communication, and travel as needed to support operations across the region.

Qualifications

• Experience managing a diverse workforce in a fast-paced environment.

Responsibilities

• Oversee multiple sites/territories and manage employees or subcontractors.
• Serve as the main client contact for operations, escalations and work orders.
• Ensure contractual obligations align with service and budget parameters and seek performance improvements.
• Coordinate subcontractor hiring, training, supervision and compliance.
• Maintain client relations and address complaints; pursue growth opportunities.
• Monitor expenses and oversee equipment upkeep and budget alignment.

Skills

Management experience

Client relationship skills

Communication

Change management

Travel availability

Problem solving

Growth mindset

Tools

Microsoft Word

Microsoft Excel

Job description

Domus Building Cleaning Company Ltd. | Full time

Operations Manager

Scarborough (Malvern / Rouge River), Canada | Posted on 08/28/2026

Domus Building Cleaning Ltd. has been in operation for over 40 years with more than 500 employees in multiple provinces and has relationships with some of the largest real estate and government clients in the country.

Must be able to speak, read,and write in English

Alpine Building Maintenance

8291 92 nd Street #211, Delta, BC

613-741-7722

Alpine has grownto become one of Canada’s leading janitorial and building maintenance serviceproviders to over 2000 distinct facilities across Canada. Our commitment toexcellence and passion to serve sets us apart. With a history spanning over40 years, Alpine has been at the forefront of various innovative industryapproaches and concepts. Alpine’s brand of “Reflecting Excellence”distinguishes it from others. We aspire to always be the best, by deliveringon our promises, exceeding our clients and employee’s expectations.

Job Description:

Job Overview:

The Operations Manager oversees multiplesites, a portfolio, or a territory, and manages employees or subcontractorsdirectly or indirectly. The Operations Manager is the face of thecompany and the first point of contact for all clients regarding operations,escalations, and work orders. The prime focus of the Operations Manager is toensure that Alpine meets its contractual obligations in line with service andbudget parameters, and to look proactively for ways to increase performance .

We offer:

• Opportunities for careerprogression
  
• A competitive salary & benefitsprogram
  
• Vehicle allowance
  

Duties and Responsibilities:

• Subcontractor Management
  
• Participates in the hiring, training, and supervision ofsubcontractors and their activities
  
• Ensures that subcontractors are compliant withrequirements such as security clearances, GST, business licensing, WCB,liability insurance, etc
  
• Ensures that Alpine standards are adhered to throughsubcontractor work
  
• Conducts periodic audits or site inspections to ensurethat work is completed as required
  
• Client Relations Management
  
• Liaises with clients to ensure that performance standardsare met and complaints are addressed
  
• Participates in same-site growth (additional services,additional square footage, additional fees)
  
• Contributes to new growth initiatives, including bids
  
• Expense Management
  
• Oversees or coordinates equipment repairs
  
• Ensures subcontractor hours are in line with budget
  

Required Skills/Abilities:

• Management experience in a fast-paced environment dealingwith a very diverse work force
  
• Excellent client relationship skills
  
• Proficiency in using Microsoft Word, Excel, and otherprograms to produce reports and trends and results for the account
  
• Excellent communications and change management skills
  
• Ability to create programs and tasks to further theoffering to the client, as well as the organizational skills to executesuch programs
  
• Ability to travel on an active schedule as well beingavailable for any immediate issues that may arise
  
• Ability to identify positive and negative trends and applyproblem-solving skills to resolve issues
  
• Janitorial experience in the grocery industry (stripping,waxing, scheduling etc.)
  
• Professional approach to the client and the diverse workforce in the industry
  
• Ability to raise concerns with the client on aprofessional level as well to foresee potential issues that may arisebased on conditions and unforeseen events
  
• Confidence to speak up and push back diplomatically andrespectfully
  
• Ability to grow sales by identifying adjacent or growthopportunities