Janitorial Overnight Supervisor

United Services Group; Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Health, dental and vision benefits

Pension after 1 year

Job summary

United Services Group is seeking a capable Field Supervisor to support nightly janitorial operations across Ontario. You will lead field teams, supervise staff, and ensure high-quality service while maintaining customer relationships.

Travel across designated territory and occasional out-of-province duties may be required to support the entire territory. The role emphasizes leadership, safety compliance, and collaboration with internal teams to improve quality and productivity.

Qualifications

• Strong communication and written skills with customers and teams.
• Advanced technology competency to support field operations.
• Experience in floor care and cleaning procedures is an asset.
• Process and compliance driven with attention to detail.

Responsibilities

• Represent United in the field, building durable customer relationships.
• Lead proactive outreach and site visits to discuss performance and issues.
• Supervise janitorial staff, train, and schedule shifts.
• Coordinate cleaning operations and improve quality and productivity.
• Ensure health, safety, and compliance standards are met.
• Monitor budgets and inventory of cleaning supplies/equipment.
• Facilitate internal communications and process improvements.
• Support talent acquisition and staff development.

Skills

Communication skills

Technology competency

Floor care expertise

Process & compliance

Coaching & mentoring

Time management

Independence

Tools

Salesforce

Job description

Posted Saturday, August 15, 2026 at 4:00 AM

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus:

This Role is responsible for supporting the nightly operations of janitorial teams across multiple sites across Ontario pertaining to Adhoc & Specialized Services delivery. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance.

Customer Relationships & Communication

• Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
• Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
• Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
• Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
• Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.

Team Supervision and Leadership

• Set expectations of Scope of Work delivery
• Supervise, train, and support Janitorial staff
• Conduct regular site visits to inspect work quality
• Schedule shifts and assign duties to ensure adequate coverage

Operational Oversight

• Collaborate with Teams to come up with action plans to improve quality and productivity
• Coordinate and monitor cleaning operations to meet customer expectations
• Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances
• Respond promptly to services issues and emergencies

Inventory & Budget Management

• Monitor and control operational budgets and costs
• Manage inventory of cleaning supplies and equipment

Internal Communication

• Participate in process improvement and internal business review meeting
• Using Salesforce to communicate to relevant departments on status of work

Recruitment, Training & Development:

• Collaborating with Talent Acquisition to support potential labour coverage
• Support training and performance management of janitorial staff

Job Requirements and Expectation

• Building strong Customer and Team relationships
• Available to address Customer and Team needs and concerns in a timely manner.
• Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
• Ability to deal with high levels of stress and solve problems as they arise.Ability to work flexible shifts on a rotation basis.
• Available to address concerns in a 24/7 environment.

Skills:

• Communication Skills: Active listening, verbal, and written communication skills
• Advanced technology competency.
• Expertise in floor care and cleaning procedures is an asset
• Process and compliance driven
• Coaching and Mentoring
• Superior time management and problem-solving skills
• Ability to work independently

Education/Experience

• Minimum of 5 years’ experience in the Janitorial industry