Operations Manager

LFL Group; St. Catharines; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking an Operations Manager to join their team in St. Catharines. The role involves managing store operations, enhancing profitability, and ensuring excellent customer service. Candidates should have strong leadership skills and a background in retail management, with opportunities for career growth and a comprehensive benefits package.

Benefits

Flexible and comprehensive benefits package

Competitive remuneration package

Career progression potential

Dynamic environment for leadership talents

Qualifications

• 2+ years of Supervisory or Management experience in a Retail environment.
• 2+ years of Customer Service or Sales experience.
• Successful track record in customer service operations and merchandising.

Responsibilities

• Implement and ensure compliance with operating procedures.
• Recruit and develop employees through coaching and training.
• Handle escalated customer service issues.

Skills

Leadership Experience

Management Experience

Customer Service

Communication

Problem Solving

Time Management

Organizational Skills

Analysis Skills

Education

High school diploma or equivalent

Post secondary education

Tools

Retail operating systems

Warehouse Management System

Microsoft Outlook

Job description

Do you believe in putting the customer first

Are you a team player and do you have an incredible sense of leadership

Are you motivated by achievement goals

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

Reporting to the Store Manager the Operations Manager will have the following responsibilities :

• Implement communicate and ensure compliance with all operating procedures processes and policies
• Recruit and develop employees through coaching mentoring and training ; set goals with employees and conduct performance appraisals
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in store merchandising detail and customer service
• Promote team work within all departments
• Minimize errors and ensure a highlevel of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

Qualifications

• High school diploma or equivalent; post secondary education an asset
• 2 or more years of Supervisory or Management experience in a Retail environment
• 2 or more years of Customer Service or Sales experience
• Successful track record in customer service operations and merchandising
• Excellent communication interpersonal and problem solving skills
• Ability to lead motivate and manage a team
• Highly developed time management and organizational skills
• Working knowledge of retail operating systems
• Flexibility to work any shift including evenings and weekends as required

Why The Brick

• A flexible and comprehensive benefits package including Health Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

If youd like to apply for this role please contact our recruitment team at

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment application and selection process. If you require an accommodation at any stage of the process please let the hiring manager know or reach out to

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Department / Functional Area : Retail Management

Experience : years

Vacancy : 1

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Operation Manager • St Catharines, Ontario, Canada