Operations Manager

GardaWorld Companies; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An internationally recognized security company is seeking an Operations Manager for its Cash Transportation division. This role offers an entrepreneurial culture that encourages professional growth and a family-like atmosphere. You will be responsible for managing operations, resolving customer complaints, and ensuring compliance with safety and administrative policies. Ideal candidates will have significant experience in managing unionized employees, excellent communication skills, and a strong commitment to customer service. Join this dynamic team and embrace the challenges that come with a fast-paced environment, where your contributions will truly make a difference.

Benefits

Competitive salary and benefits

Temporary position with potential for permanence

Free on-site parking

Career opportunities in an international company

Qualifications

• 5 years’ experience in administration and management of unionized employees.
• Excellent written and verbal communication skills in English.

Responsibilities

• Assist Branch Manager in managing operations based on company values.
• Monitor operations to ensure compliance with policies and regulations.

Skills

Management of unionized employees

Communication skills

Customer service

Problem solving

Health and Safety management

Teamwork

Education

5 years of experience in administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

GardaWorld Cash Services, an internationally recognized security company, is currently looking for an Operations Manager for its Cash Transportation division.

GardaWorld Cash Services offers an entrepreneurial culture in which you can share your ideas and grow professionally. With a family and inclusive atmosphere, you will be able to develop your knowledge and open up your job opportunities. You will be part of an organization that actively encourages communication, interaction, sharing of ideas, and trust.

What you will be doing

• Assisting the Branch Manager in planning, organizing, managing, and controlling the operations under his/her responsibility, based on the company’s management values

• Investigate to verify and resolve customers and shippers’ complaints

• Implement schedule and policy changes

• Identify the routes that require operational follow-ups and ensure route supervision

• Ensure that the collective agreement and applicable laws are suitably applied; foster open discussions and transparency

• Ensure performance evaluations for unionized staff are carried out efficiently before the end of the probation period

• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members

• Participate in disciplinary process or settlements of grievances

• Monitor operations to ensure that staff members respect administrative policies and procedures, safety rules, union contracts, and government regulations

• Monitor spending to ensure that expenses are consistent with approved budgets

• Prepare management recommendations, such as proposed fee or schedule changes

• Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

What we offer

• Competitive salary and benefits

• Temporary Position to start with possibility to become permanent

• International company offering many career opportunities

• Free on-site parking

What we are looking for

• 5 years’ experience in administration and management of unionized employees or equivalent

• Excellent written and verbal communication skills (English)

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

• Valid driver’s licence with a good driving record

• Health and Safety management experience

• Working knowledge of Workers Compensation reporting process

• Have a valid Restricted and Non-Restricted Firearms License (PAL: Possession and Acquisitions License)

• Driven by offering exceptional customer service

• Sense of urgency, outstanding communication and problem solving

• Strong teamwork and partnership orientation

Are you dynamic, autonomous and results-oriented? Does the idea of working in an ever-changing environment excite you? Join our team and take part in all the many challenges that GardaWorld offers!