Operations Manager

CarePartners; Cambridge; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in home-based health care is seeking an Operations Manager for the Waterloo Wellington region. This role involves leading the Personal Support and Nursing Management team, ensuring compliance with standards, and fostering a supportive environment for staff. The ideal candidate will have a strong leadership background, excellent communication skills, and a commitment to patient care.

Benefits

Competitive salary based on experience

Flexibility to work remotely

Robust Employee Assistance Program (EAP)

Health & dental benefits

Opportunities to volunteer

Qualifications

• 3-6 years of previous leadership experience.
• Exceptional interpersonal and people management skills.
• Valid Driver’s license and reliable personal vehicle.

Responsibilities

• Leading the Personal Support and Nursing Management team.
• Monitoring quality and compliance with service standards.
• Supporting health and safety initiatives.

Skills

Leadership

Coaching

Communication

Analytical skills

Problem-solving

Education

Registration with the CNO RN / RPN

Tools

MS Word

Outlook

Job description

We are looking for an EXTRAORDINARY LEADER . The Operations Manager reports to the Regional Director and is accountable for leading the Personal Support and / or Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements.

We have an opening available for a dynamic leader to join our team in the position of Operations Manager, for the counties / areas of Waterloo Wellington.

This position can be based in our Waterloo, ON. office and may include travel throughout the Waterloo Wellington region.

This is a FULL TIME - TEMPORARY 18 month contract.

What We Offer

• Competitive salary based on experience
• Flexibility to work remotely a portion of the time
• Supportive and positive leadership support
• Robust Employee Assistance Program (EAP) for you and your family members
• Health & dental benefits, plus retail discounts and recognition rewards
• Opportunities to volunteer in countries with limited access to healthcare services

What The Role Involves

Building and coaching your team :

• Applying your leadership skills to provide training, supervision, and coaching to evaluate members of the Personal Support and Nurse Management Teams.
• Assisting Management with recruitment efforts.
• Identifying and conducting training and development opportunities to enable members of the management team and support staff to attain program goals.
• Supporting with managing front line staff performance issues, coaching and development.
• Developing consistent workflow routines to support patient service satisfaction.

Monitoring quality and compliance :

• Reviewing service audits and administrative procedures in order to make improvement recommendations.
• Ensuring that service standards and procedures for client services are met through supervision and Quality Management (QM) and Risk Management policies and practices.
• Monitoring compliance with employment legislation, OH&S policies and practices, service contracts, ESA, Ontario 2000 and the Collective Agreement (if applicable).

Supporting Health and safety :

• Reviewing Supervisor Accident Investigation Reports (SAIR) for accuracy, trends, and risk and training issues.
• Assisting Managers in facilitating modified work opportunities.
• In consultation with the Corporate OH&S department, implements preventative Health and Safety programs.

Representing your branch :

• Actively participates on internal and external committees and in community functions (i.e. community advisory committees / boards, workshops, job / health fairs, provider meetings)
• Communicating and liaising with major purchasers / funders and other community agencies to discuss their satisfaction with service delivery, any concerns and case management issues.

What You Bring

• Registration with the CNO RN / RPN
• 3-6 years of previous leadership experience and a proven track record of coaching and supporting teams
• A strong desire and commitment to making a difference in the lives of our patients
• Exceptional interpersonal skills and people management skills
• Excellent communication skills including verbal and written skills
• Proven computer skills, including e-mail, MS Word and Outlook, work scheduling systems
• Excellent analytical and problem-solving skills
• Case management skills are an asset
• A strong desire and commitment to making a difference in the lives of our patients
• Exceptional interpersonal skills
• A valid Driver’s license and reliable personal vehicle to which you are insured
• Excellent English verbal and written communication skills
• To protect our patients, we require a current vulnerable sector check and a clear background check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.