Operations manager

Vancouver Handyman Services; British Columbia; On-site; CAD 50,000 - 70,000; Full time

Job summary

An established industry player in the handyman services sector is seeking a dedicated individual for a full-time position. This role involves overseeing recruitment, training, and management of staff while ensuring operational excellence and compliance with safety standards. The ideal candidate will possess strong communication skills and a background in construction or building maintenance. Join a dynamic team that values safety and quality service, where your contributions will directly impact client satisfaction and business success.

Qualifications

• 2+ years of experience in repair and renovation preferred.
• Strong numerical literacy required for managing budgets.

Responsibilities

• Recruit, train, and manage employees and contractors effectively.
• Prepare proposals and analyze data for operational improvements.

Skills

Communication Skills

Data Analysis

Budget Management

Staff Management

Problem Solving

Education

Bachelor's Degree in Construction or Building Maintenance

Technical Certification

Tools

Excel

Job description

The job description provided is comprehensive and covers many aspects of the role, including responsibilities, communication skills, educational requirements, and COVID-19 precautions. However, it could benefit from improved formatting for better readability and some minor edits for clarity and conciseness. Here is a refined version:

Job Description

• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Communicate job expectations; plan, monitor, appraise, and review employee and contractor contributions
• Estimate materials and labor; prepare proposals; utilize pricing techniques
• Analyze data, sales, and profit using Excel; prepare monthly reports
• Understand tax calculations, WCB, and collection of remittances for employees
• Forecast requirements; prepare annual budgets; schedule expenditures; analyze variances; initiate corrective actions
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures; ensure contractor compliance
• Update job knowledge through educational opportunities, reading publications, maintaining networks, and participating in professional organizations
• Manage staff, contractor levels, wages, hours, and contract labor relative to revenues
• Oversee department managers and supervisors; review and approve operations employees and contractors
• Ensure a safe, injury/accident-free workplace
• Manage relationships with key vendors and contractors
• Review and approve operational invoices for payment
• Serve as the primary contact for customer issues related to equipment, service, or on-site incidents
• Coordinate with the operations team and contractors to resolve customer problems and improve service
• Report daily to the owner on important issues

Communication

• Possess clear and effective communication skills for interacting with clients, craftsmen, and contractors
• Conduct interviews, negotiate, and liaise effectively with clients and contractors
• Fluent to advanced English proficiency is required

Education

• Bachelor's Degree preferred, or a technical certification related to construction or building maintenance
• Strong numerical literacy required

Schedule

• 8-hour shifts, Monday to Friday
• Occasional weekends
• Full-time, permanent position

Experience

• At least 2 years in repair and renovation (preferred)

Work Environment

• Not remote

COVID-19 Precautions

• Remote interview process
• Must be double vaccinated to qualify for work
• Masks required during site visits
• Masks not mandatory at the office due to no client interaction