Assistant Store Operations Manager - Eataly Sherway Gardens

Eataly Group; Golden Horseshoe; On-site; CAD 45,000 - 75,000; Full time

Job summary

An innovative marketplace is seeking an Assistant Store Operations Manager to enhance the guest experience and drive profitability. This role involves overseeing retail and quick service restaurant operations, leading a high-performing team, and optimizing inventory management. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a passion for Italian food and beverages. Join a dynamic team where your contributions will directly impact the success of the store and the satisfaction of our guests!

Qualifications

• 3+ years management experience in a fast-paced retail or QSR environment.
• Exceptional communication and leadership skills are essential.

Responsibilities

• Assist in overseeing retail and QSR operations to maximize profitability.
• Support the Store Operations Manager in team building and staff development.

Skills

Management Experience

Leadership Skills

Problem-Solving

Communication Skills

Organizational Skills

Analytical Skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Retail POS Systems

Espresso Machines

Blenders

Juicers

Pasta Machines

Job description

Assistant Store Operations Manager - Eataly Sherway Gardens

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Each Eataly is unique, reflecting its own character and theme, but all share the goal of providing our guests with:

• High-quality Italian, local, and homemade products
• Educational experiences through classes and team expertise

The Assistant Store Operations Manager supports Eataly’s grocery, fresh counters, and quick service restaurants (QSR) operations. This role reports to the Store Operations Manager and assists in managing Retail/QSR Leads and hourly Associates.

JOB OVERVIEW

• Assist in overseeing retail and QSR operations to maximize profitability while maintaining the company's standards and guest experience
• Support the Store Operations Manager in building and leading a high-performing team through hiring, training, motivating, evaluating, and developing staff
• Collaborate to optimize scheduling, minimize labor costs, and maximize sales
• Support strategies related to pricing, merchandising, new products, and promotions to increase efficiency and sales
• Ensure consistent, high-quality service to all guests
• Assist in merchandise management, product selection, and inventory planning
• Manage food and beverage needs, including requisitions and order checks
• Contribute ideas for continuous improvement in operations and guest service
• Prepare weekly updates and collaborate across departments to meet store goals
• Organize inventory and optimize warehouse space
• Monitor inventory levels, prevent discrepancies, and troubleshoot errors
• Process invoices and manage inventory movements
• Support physical and cycle counts of inventory
• Coordinate with vendors and departments for receiving and inventory accuracy
• Handle incident documentation and resolution for employees and guests
• Perform other duties as assigned

QUALIFICATIONS

• Bachelor’s Degree
• 3+ years management experience in a high-volume, fast-paced retail or QSR environment
• Exceptional communication, leadership, and team-building skills
• Strong problem-solving, organizational, analytical, and business skills
• Proficiency in Microsoft Office and retail POS systems
• Experience with Italian products, wine, and coffee, including manual espresso machines

JOB REQUIREMENTS

• Availability to work onsite with flexible hours, including evenings, weekends, and holidays
• Ability to lift up to 50 lbs.
• Mobility to stand, walk, bend, and squat for up to 8 hours
• Ability to operate equipment such as espresso machines, blenders, juicers, pasta machines, and cash registers